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Customer Support and Administration Specialist

2 months ago

Pretoria, Gauteng, South Africa Dante Personnel Full time

At Dante Personnel, we are seeking a highly skilled Customer Support and Administration Specialist to join our team. The ideal candidate will have a Matric or NQF equivalent qualification and be proficient in both Afrikaans and English.

The successful candidate will provide operational support in customer administration, extract management information, and compile reports and customer support. They will also assist clients with queries and support internal staff with queries and support.

Key responsibilities include:

  • Providing customer administration support
  • Extracting management information and compiling reports
  • Assisting clients with queries and support
  • Assisting internal staff with queries and support
  • General administrative support
  • Onboarding merchants onto necessary platforms
  • Creating, updating, and maintaining support processes
  • Compiling management reports
  • Administrative support for applications and cancellations
  • Data capture and dissemination
  • Completing relevant process checklists
  • External and internal training
  • Updating statistics and reports
  • Updating the CRM system after every customer engagement