Operational Support Specialist for Customer Administration
4 days ago
We are seeking a highly skilled Operational Support Specialist to join our team at Dante Personnel. As an Operational Support Specialist, you will play a critical role in providing exceptional customer support and administrative assistance.
Key Responsibilities- Provide operational support in customer administration, including extracting management information and compiling reports.
- Assist clients with queries and support, as well as internal staff with inquiries and issues.
- Offer general administrative support, including onboarding merchants onto necessary platforms.
- Create, update, and maintain support processes to ensure seamless operations.
- Compile management reports to inform business decisions.
- Provide administrative support for applications and cancellations, as well as data capture and dissemination.
- Complete relevant process checklists (daily, weekly, monthly) to ensure compliance and efficiency.
- Must have a Matric or NQF equivalent qualification.
- MUST be able to speak Afrikaans and English fluently.
- Customer support and call Centre training will be advantageous.
- Financial qualifications/certificates preferred.
- Superior Excel experience, including statements, VLOOKUPs, and pivot tables.
- PASA certification or payment training will be advantageous.
We offer a competitive salary of R250,000 per annum, based on the location in Pretoria, Silver Lakes. In addition to a salary, we also offer opportunities for external and internal training, as well as updating statistics and reports.
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