Operational Support Specialist for Customer Administration

1 month ago


Pretoria, Gauteng, South Africa Dante Personnel Full time
Job Description

We are seeking a highly skilled Operational Support Specialist to join our team at Dante Personnel. As an Operational Support Specialist, you will play a critical role in providing exceptional customer support and administrative assistance.

Key Responsibilities
  • Provide operational support in customer administration, including extracting management information and compiling reports.
  • Assist clients with queries and support, as well as internal staff with inquiries and issues.
  • Offer general administrative support, including onboarding merchants onto necessary platforms.
  • Create, update, and maintain support processes to ensure seamless operations.
  • Compile management reports to inform business decisions.
  • Provide administrative support for applications and cancellations, as well as data capture and dissemination.
  • Complete relevant process checklists (daily, weekly, monthly) to ensure compliance and efficiency.
Requirements
  • Must have a Matric or NQF equivalent qualification.
  • MUST be able to speak Afrikaans and English fluently.
  • Customer support and call Centre training will be advantageous.
  • Financial qualifications/certificates preferred.
  • Superior Excel experience, including statements, VLOOKUPs, and pivot tables.
  • PASA certification or payment training will be advantageous.
What We Offer

We offer a competitive salary of R250,000 per annum, based on the location in Pretoria, Silver Lakes. In addition to a salary, we also offer opportunities for external and internal training, as well as updating statistics and reports.



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