Customer Service Representative

3 days ago


Sandton, South Africa iSON Xperiences Full time

At iSON Xperiences, we are seeking a highly skilled and professional Customer Service Representative to join our team.

About the Role

The primary responsibility of this role is to provide exceptional customer service by effectively addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

To excel in this position, you must possess excellent communication skills, both verbal and written. You should be able to listen attentively to customers, respond promptly, and resolve their queries in a timely manner.

The ideal candidate will have a strong passion for customer service, a high level of professionalism, and a commitment to delivering quality results.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or other channels in a professional and courteous manner.
  • Resolve customer complaints and issues in a fair and timely manner.
  • Provide accurate and up-to-date information to customers regarding products and services.
  • Familiarize yourself with company policies and procedures to ensure effective issue resolution.
  • Maintain accurate records of customer interactions and issue resolutions.
Required Skills and Qualifications
  • Grade 12 or equivalent qualification.
  • Excellent communication and interpersonal skills.
  • A second language (Sotho, Zulu, or Xhosa) is a requirement.
  • Possess a strong passion for customer service and working in a customer-facing industry.
Benefits

We offer a competitive salary of $45,000 per annum, commensurate with experience.

In addition, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package.



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