Customer Service Representative Position in Sandton

1 month ago


Sandton, South Africa Shorza Ltd Full time

An exciting opportunity has arisen for a Customer Service Representative to join our team at Shorza Ltd in Sandton.

The successful candidate will be responsible for delivering exceptional customer service to clients and service providers, working closely with our UK-based client.

This role requires strong communication skills, the ability to handle high volumes of phone calls, and experience with Zendesk. The ideal candidate will be highly motivated, self-disciplined, and able to work independently as part of a team.

Key requirements include:

  • 2 years of current and previous experience in a customer service role, with a focus on outbound calls in a call center environment.
  • High energy levels to manage a high volume of phone calls throughout the shift.
  • Excellent verbal and written communication skills.
  • Organizational and methodical approach to work.
  • Practical problem-solving skills and ability to learn new software systems quickly.
  • Mandatory requirement: prior experience with Zendesk.
  • Flexibility to work in-office in Sandton, adhere to UK hours, and participate in weekend and night shifts as needed.

We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience. If you are a driven and customer-focused individual, please submit your application.



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