Customer Service Representative
2 months ago
Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you'll play a pivotal role in bridging the gap between customers and the technical support team, providing a blend of customer service excellence and technical proficiency.
What you’ll do:
- Cradle to grave management of tickets and other adhoc TLM functions
- All aged/unmanaged tickets to be escalated to relevant support groups and updated
- Monthly reports on area specific criteria submitted on 1st working day of the new month.
- Ensure that all relevant tasks within your area of expertise are performed within agreed upon deadlines and parameters.
- Suggest new/improved way of work (CSI’s)
- Assisting colleagues and SD agents where and when required.
- To ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e.g. house rules, housekeeping, dress code, assets etc
Your expertise:
-  2+ Years’ experience in an IT environment
Qualifications required:
- Grade 12
- A+, N+
- Soft Skills
- ITIL Foundation
- Technical IT Qualification
Other information applicable to the opportunity:
- Contract Position: 6 Months
- Location: Sandton (Onsite)
Why work for us?
If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
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