Customer Service Representative

1 day ago


Sandton, South Africa Shorza Ltd Full time
Exciting Customer Service Opportunity

We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team at Shorza Ltd in Sandton. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met efficiently.

About the Role:

  • Provide top-notch customer service via phone calls, resolving issues and queries to the satisfaction of our clients.
  • Collaborate with cross-functional teams to ensure seamless communication and efficient issue resolution.
  • Utilize ticketing systems such as Zendesk to manage and track client inquiries.

Requirements:

  • Minimum 2 years of experience in sales, customer service, or a related field.
  • Fluency in English is essential for effective communication with our diverse clientele.
  • Experience with Zendesk or a willingness to learn quickly is required.

What We Offer:

  • A competitive estimated salary range of R250,000 - R350,000 per annum.
  • The opportunity to work in-office in Sandton during UK hours, including night shifts.
  • A dynamic, supportive work environment that values your contributions and offers opportunities for personal and professional growth.

About Us:

Shorza Ltd is a prestigious company collaborating with international clients to deliver exceptional customer service solutions. Our team is dedicated to providing top-notch support and ensuring our clients' needs are met efficiently.



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