Customer Service Representative

23 hours ago


Sandton, South Africa Shorza Ltd Full time
Customer Service Representative

Estimated Salary: R150,000 - R200,000 per annum

We are seeking a highly motivated and experienced Customer Service Representative to join our team at Shorza Ltd in Sandton. As a key member of our support team, you will be responsible for delivering exceptional customer service to both customers and service providers.

About the Role:

  • Handling a high volume of phone calls with poise and professionalism
  • Providing stellar customer service to meet or exceed customer expectations
  • Tackling challenges head-on using practical problem-solving skills
  • Learning new software systems with ease, including Zendesk
  • Working collaboratively as part of a dynamic team

About You:

  • A self-motivated go-getter with at least 2 years of experience in customer service, call centers, or outbound calls
  • High energy levels to manage calls throughout the day and night shifts
  • Excellent communication skills – both written and verbal
  • Organized, methodical, and possessing killer problem-solving skills
  • A fast learner who adapts to new software systems quickly

Benefits:

  • Work with a fun, supportive, and driven team
  • Opportunities to grow and learn on the job
  • Sandton-based office with global connectivity
  • Psychometric assessments to test your skills


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