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Customer Service

1 month ago

Sandton, South Africa Shorza Full time

Are you ready to make a real impact with your enthusiasm and energy? Our client is on a mission to break the mundane and ignite the extraordinary They’re looking for a Customer Service Representative who thrives on creating unforgettable experiences and bringing passion to every interaction.

**About the Role**:
As the first point of contact for customers embarking on exciting journeys, you'll handle everything from initial inquiries to pre-event support. This role is all about delivering exceptional service with warmth and a sense of humor while driving memorable experiences for every client.

**What You'll Do**:

- Monitor sales activity and provide support as needed.
- Escalate queries related to challenges and ensure they’re resolved efficiently.
- Assist the operations team in delivering seamless experiences.
- Update and maintain customer information in the CRM system.
- Contribute ideas for improving customer service processes and outcomes.

**What We’re Looking For**:

- A passion for delivering outstanding customer service and coordination.
- Exceptional written and verbal communication skills.
- Strong organizational skills and attention to detail.
- A proactive attitude with a focus on achieving results.