Guest Service Manager
2 weeks ago
We are looking for a Guest Service Manager - Chinese Speaking to join our team at Isilumko Staffing (JHB) as an Experience Centre Ambassador. As a key member of our team, you will be responsible for delivering exceptional guest experiences, supporting our Global Sales Organization, and contributing to the growth of a start-up luxury brand.
**Responsibilities:
- Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
- Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
- Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
- Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
**Benefits:
- Competitive salary: R 250,000 - R 300,000 per annum
- Flexible working hours
- Opportunities for career growth and development
**Requirements:
- Minimum 1 year of experience in a contact center, ideally within travel or luxury hospitality.
- Hospitality mindset with excellent communication skills suited for luxury, international travelers.
- Fluency in English and Chinese (both written and spoken); additional languages are a plus.
- Confident in phone and video communications, representing the brand professionally.
- Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
- Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
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