Guest Service Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

We are looking for a Guest Service Manager - Chinese Speaking to join our team at Isilumko Staffing (JHB) as an Experience Centre Ambassador. As a key member of our team, you will be responsible for delivering exceptional guest experiences, supporting our Global Sales Organization, and contributing to the growth of a start-up luxury brand.

**Responsibilities:

  • Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
  • Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
  • Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
  • Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.

**Benefits:

  • Competitive salary: R 250,000 - R 300,000 per annum
  • Flexible working hours
  • Opportunities for career growth and development

**Requirements:

  • Minimum 1 year of experience in a contact center, ideally within travel or luxury hospitality.
  • Hospitality mindset with excellent communication skills suited for luxury, international travelers.
  • Fluency in English and Chinese (both written and spoken); additional languages are a plus.
  • Confident in phone and video communications, representing the brand professionally.
  • Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
  • Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.


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