Global Technical Support Specialist

3 days ago


Cape Town, Western Cape, South Africa Amazon Full time

**Cloud Support Opportunities**

We are seeking experienced Linux engineers to join our AWS Support team as Cloud Support Professionals. In this role, you will provide technical guidance and support to our customers on general advice, best practices, troubleshooting, and operational support over email, chat, and calls.

Your primary responsibility will be solving customer cases through various contact channels (telephone, email, web/live chat) and applying advanced troubleshooting techniques to provide tailored solutions. You will also collaborate with other teams to ensure seamless customer support and provide feedback to internal teams on how to improve our services.

To succeed in this role, you should have experience with system administration, networking, and troubleshooting. You should also be familiar with OS administration (boot process, file systems, process management), and troubleshooting disk space issues, booting issues, and OS logs.

We offer a supportive work environment with opportunities for career growth and professional development. If you are passionate about cloud computing and want to make a difference in the lives of our customers, we encourage you to apply.



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