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EUC Technical Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Grosvenor Casinos Limited Full time
Job Description

This role is responsible for providing exceptional technical support to our mobile app development teams, office and remote employees based in our Cape Town office. As a key member of the global EUC team, you will be working closely with our Hosting and Network teams to ensure seamless operations.

The ideal candidate will have demonstrable work experience as 1st or 2nd line support or similar role, with a strong background in using and supporting MacBook/MacOS, Windows 11, iPhones and Android devices. Experience of using and supporting Microsoft Office 365 and Azure AD services is also highly desirable.

You will be an onsite point of contact for our central ServiceDesk teams and perform remote hand and eyes support when necessary. This role involves the packaging, unboxing, installation, and manual handling of IT equipment, as well as cable installation under desks.

Key Responsibilities:
  • Provide expert 2nd and 3rd line support (onsite and remote) for our diverse user base, ensuring seamless operations.
  • Support a wide range of devices and operating systems, including Windows, macOS, iOS, and Android, plus IP phones, printers, and meeting room AV.
  • Participate in exciting projects like PC replacements and software deployments, and contribute to the smooth integration of new hardware and software.
  • Deliver exceptional on-site support to executives and board members, ensuring their technology needs are met with precision and professionalism.