Cloud Support Specialist

4 days ago


Cape Town, Western Cape, South Africa Amazon Full time

AWS Global Support team is responsible for delivering world-class support to our customers. As a Cloud Support Engineer, you will be part of this global organization and play a key role in helping our customers succeed.

You will work closely with cross-functional teams, including sales, marketing, and global services, to drive revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers.

Key responsibilities include solving customer cases through various contact channels, driving initiatives to improve support-related processes, and providing feedback to internal AWS teams on how to enhance our services.

We're looking for experienced professionals who are passionate about cloud computing, have excellent technical skills, and can effectively communicate complex ideas to both technical and non-technical stakeholders.

Our inclusive culture empowers Amazonians to deliver exceptional results for our customers. If you're committed to providing outstanding customer service and have a passion for technology, we'd love to hear from you



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