Duty Manager
2 weeks ago
Wild Dreams Hospitality is seeking a highly skilled and experienced Duty Manager to join our team. The ideal candidate will have a strong background in the hospitality industry, with a minimum of 2-3 years of experience working at the front desk. They will be responsible for providing exceptional customer service, managing front desk operations, and maintaining a professional working relationship with all departments and guests. Key responsibilities include:
* Managing front desk operations, including check-in, check-out, and guest services
* Providing exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
* Maintaining a professional working relationship with all departments, including housekeeping, food and beverage, and maintenance
* Ensuring that all guest rooms and public areas are clean and well-maintained
* Managing guest complaints and resolving issues in a fair and timely manner
* Maintaining accurate records and reports, including guest feedback and complaints
Requirements:
* Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
* 2-3 years of experience working at the front desk
* Excellent interpersonal and communication skills, written and verbal
* Ability to maintain a professional working relationship with all departments and guests
* Ability to deal with very distinguished clientele
* Must be well-presented
* Honesty, flexibility, and accountability
* Friendly, helpful, and outgoing
* Professional manner and attitude
* Natural warmth and friendliness
* Punctual and self-disciplined
* Extreme attention to detail
* Good basic computer and administration skills
* Flexible to work night shifts
If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application.
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