Night Auditor
4 weeks ago
We are seeking a highly organized and detail-oriented Night Auditor to join our team at Generico Recruitment Pty Ltd. As a Night Auditor, you will be responsible for assisting guests with their overnight requests and balancing accounts for the day shift.
Key Responsibilities:
- Checking in late arrivals and room guests
- Reporting all maintenance issues
- Answering all phone calls and taking action accordingly
- Ensuring that the sauna, steam room, gym equipment, and aircons are all switched off
- Posting all charges and ensuring dockets are present
- Checking void forms and completing all paperwork
- Verifying lodge room rates and emailing FOHM and Shift leader if any discrepancies
- Running the close of the Cashier and Cash Register and completing Cash Register Closure reports
- Running End of Day reports (Z-report)
- Operating outlets prelists and closed off bills balanced
- Preparing wakeup call lists and arrival cards for the next day
- Ensuring breakfast packs are ready at the given time of guest request
- Handling no-shows by moving them to the next day for the reservations department to handle
- Accounting for all lodge keys at the front desk
- Ensuring all radios and credit card machines are on charge
- Checking that all stationery is in place and the desk is tidy for the next shift
- Lighting tea light candles and setting the bunson burners
- Checking-out lodge guests if they depart early
- Updating and sending handover emails
- Completing a thorough handover with early and late shifts
- Logging off from Protel
- Being able to react and assist in emergency situations such as medical, fire, or theft
Requirements:
- Hospitality qualifications (diploma/certificate)
- 2-3 years similar experience/hospitality
- Strong administration skills
- Proficiency in English
- Customer service focus
- Excellent attention to detail
- Stress tolerance and ability to work under pressure
- High standards of ethical conduct, including honesty and integrity
- Ability to be alert and innovative
- Capacity to liaise and work with various cultures and religions
- Flexibility with working weekends and holidays
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Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full timeJob DescriptionWe are seeking a highly skilled Guest Relations Officer and Night Auditor to join our team at Generico Recruitment Pty Ltd. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional guest experiences.Key Responsibilities:Ensure seamless guest experiences...
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