Hotel Front Desk Representative
1 month ago
About the Role
We are seeking an experienced Hotel Front Desk Representative to join our team at IntelliStaff. In this role, you will be responsible for providing exceptional customer service to guests and ensuring a smooth check-in/check-out process.
Key Responsibilities
Answer and direct all incoming calls efficiently and professionally.
Assist guests with queries, reservations, and requests over the phone.
Coordinate with various hotel departments (housekeeping, room service, maintenance) to ensure guest requests are fulfilled in a timely manner.
Handle emergency calls and communicate effectively with relevant personnel.
Provide information about the hotels services, facilities, and local attractions.
Log and relay messages accurately to guests and hotel staff.
Maintain knowledge of room availability and booking statuses.
Ensure all phone communications follow the hotel's standards for etiquette and professionalism.
Requirements
Excellent verbal communication and listening skills.
Previous experience in a customer service or switchboard role is preferred but not essential.
Ability to handle multiple phone lines and prioritize tasks in a busy environment.
Polite, patient, and service-oriented with a positive attitude.
Strong organizational skills and attention to detail.
Comfortable working with basic computer systems and switchboard software.
Ability to remain calm and efficient in emergency situations.
Benefits
As a Hotel Front Desk Representative with IntelliStaff, you can expect:
Competitive Salary: $40,000 - $50,000 per year
Ongoing Training and Development Opportunities
A supportive and dynamic work environment
At IntelliStaff, we are committed to providing our team members with the tools and support they need to succeed. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application today.
-
Front Desk Associate
3 weeks ago
Stellenbosch, Western Cape, South Africa IntelliStaff Full timeJob SummaryWe are seeking a skilled Front Desk Associate to join our team at IntelliStaff. This role involves providing exceptional customer service, managing reservations and bookings, processing financial transactions, and ensuring seamless communication with colleagues and guests.
-
Front Desk Support Professional
3 days ago
Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full timeJob DescriptionWe are looking for a highly skilled and dedicated individual to fill the role of Front Desk Support Professional. The successful candidate will be responsible for providing top-notch customer service, handling front desk operations, and ensuring seamless communication with guests.
-
Front Desk Coordinator
3 days ago
Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full timeAre you a highly organized and customer-focused individual looking for a new challenge? We are seeking a Front Desk Coordinator to join our team at Wild Dreams Hospitality.About the RoleIn this role, you will be responsible for managing the front desk operations, providing exceptional customer service, and performing administrative tasks. If you have a...
-
Front Desk Associate
1 month ago
Stellenbosch, Western Cape, South Africa IntelliStaff Full timeJob OverviewAs a Front Desk Associate at IntelliStaff, you will play a crucial role in providing exceptional customer service to our guests. This position requires strong communication and problem-solving skills to handle various situations with ease.
-
Front Office Operations Manager
3 weeks ago
Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Merand Corbett & Associates.About the RoleThe successful candidate will be responsible for overseeing the front office operations, ensuring seamless guest experiences, and managing a team of staff members.Key ResponsibilitiesGreeting and Assisting...
-
Front Desk Liaison Specialist
1 month ago
Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full timeWe are seeking a highly skilled and experienced Guest Relations Officer/Hotel Reception to join our team at Genreric Recruitment Pty Ltd in Stellenbosch.As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key Requirements:A Hospitality...
-
Hotel Operations Manager
5 days ago
Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full timeWe are seeking an experienced Hotel Operations Manager to join our team at Merand Corbett & Associates.The successful candidate will be responsible for overseeing the daily operations of our hotel, ensuring seamless guest experiences and maintaining high standards of hospitality and cleanliness.Key Responsibilities include:Greeting and assisting guests with...
-
Customer Service Representative
3 days ago
Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full timeWe are seeking a Customer Service Representative to join our team at Wild Dreams Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support.Job OverviewThe successful candidate will have a high school diploma or equivalent, with a hospitality certificate being a plus....
-
Duties and Responsibilities Manager
1 month ago
Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full timeAt Merand Corbett & Associates, we are seeking an experienced Accommodation Manager to join our team. As a key member of our staff, you will be responsible for overseeing the day-to-day operations of our hotel reception and front desk.Job Description:Greet and assist guests with check-in/check-out processes, providing a warm and welcoming atmosphere that...
-
Front Office Service Ambassador
1 month ago
Stellenbosch, Western Cape, South Africa Ejobdesign Full timeFront Office Service AmbassadorAt Ejobdesign, we believe in creating a unique experience for our guests. As a Front Office Service Ambassador, you will play a crucial role in ensuring that every guest feels welcome and valued throughout their stay.Key Responsibilities:Provide exceptional customer service to guests, responding to their queries and resolving...
-
Hotel Front Office Coordinator Stellenbosch
3 days ago
Stellenbosch, Western Cape, South Africa Pro Tem Recruitment Full timeWe are looking for a skilled Estate Receptionist to join our client, a 5-star Hotel in Stellenbosch. As an Estate Receptionist, you will be responsible for providing exceptional guest service and ensuring that all visitors have a memorable stay.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work...
-
Front Office Service Ambassador
1 month ago
Stellenbosch, Western Cape, South Africa Ejobdesign Full timeJob DescriptionJob Title: Front Office Service AmbassadorJob Summary: We are seeking a highly skilled and customer-focused Front Office Service Ambassador to join our team at Oude Werf Hotel.Key Responsibilities:Provide exceptional guest service from arrival to departure, including check-in, rooming guests, and assisting with payments.Answer phones, attend...
-
Front Office Ambassador
1 month ago
Stellenbosch, Western Cape, South Africa HR Genie Full timeAt HR Genie, we value respect, care, and continuous growth. As our Front Office Ambassador, you will see the complete guest journey from arrival at the hotel, assisting guests during their stay, preparing guest accounts, assisting with payments, and bidding them farewell.Key responsibilities will include answering phones, attending to face-to-face guest...
-
Front of House Team Member
1 month ago
Stellenbosch, Western Cape, South Africa IntelliStaff Full timeKey Responsibilities:Welcome and greet guests in a professional manner, ensuring a positive first impression for our restaurant.Effectively manage reservations, seating arrangements, and table availability to meet guest expectations.Provide menus and ensure guests are comfortable and satisfied with their seating, promoting a welcoming atmosphere.Monitor the...
-
Administrative Support Specialist
3 days ago
Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full timeWe are seeking an Administrative Support Specialist to join our team at Wild Dreams Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support.Job SummaryThe successful candidate will have a high school diploma or equivalent, with a hospitality certificate being a plus....
-
Restaurant Ambassador
1 month ago
Stellenbosch, Western Cape, South Africa HR Genie Full timeJoin Our Team as a Restaurant AmbassadorWe are seeking a skilled and friendly Food Service Ambassador to join our team at Oude Werf Hotel. As a representative of our hotel, you will be the face of our establishment and provide exceptional service to our guests.
-
Estate Front Desk Coordinator
4 weeks ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full timeAbout Delaire Graff Estate">Delaire Graff Estate, a renowned luxury estate, seeks an experienced Receptionist to provide exceptional guest service and administrative support. The successful candidate will be responsible for welcoming guests, providing information on the estate's facilities and activities, and ensuring a seamless experience for our discerning...
-
Server Representative
2 weeks ago
Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full timeWe are seeking a skilled and enthusiastic Server Representative to join our team at Wild Dreams Hospitality. As a key member of our front-of-house staff, you will play a vital role in delivering exceptional guest experiences.About the Role:This is a live-out position that requires you to be available to work variable shifts, including evenings, weekends, and...
-
Front Office Ambassador
4 weeks ago
Stellenbosch, Western Cape, South Africa HR Genie Full timeAbout Oude Werf HotelWe are a tight-knit family that prioritizes the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsibility.
-
Hospitality Team Member
3 weeks ago
Stellenbosch, Western Cape, South Africa HR Genie Full timeAt HR Genie, we believe in creating exceptional guest experiences that leave a lasting impression. We are seeking a highly skilled and dedicated Food Service Ambassador to join our dynamic team at the Oude Werf Hotel.This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. As a Food Service Ambassador, you will...