Hotel Front Desk Representative

1 month ago


Stellenbosch, Western Cape, South Africa IntelliStaff Full time

About the Role


We are seeking an experienced Hotel Front Desk Representative to join our team at IntelliStaff. In this role, you will be responsible for providing exceptional customer service to guests and ensuring a smooth check-in/check-out process.


Key Responsibilities



  • Answer and direct all incoming calls efficiently and professionally.


  • Assist guests with queries, reservations, and requests over the phone.


  • Coordinate with various hotel departments (housekeeping, room service, maintenance) to ensure guest requests are fulfilled in a timely manner.


  • Handle emergency calls and communicate effectively with relevant personnel.


  • Provide information about the hotels services, facilities, and local attractions.


  • Log and relay messages accurately to guests and hotel staff.


  • Maintain knowledge of room availability and booking statuses.


  • Ensure all phone communications follow the hotel's standards for etiquette and professionalism.



Requirements



  • Excellent verbal communication and listening skills.


  • Previous experience in a customer service or switchboard role is preferred but not essential.


  • Ability to handle multiple phone lines and prioritize tasks in a busy environment.


  • Polite, patient, and service-oriented with a positive attitude.


  • Strong organizational skills and attention to detail.


  • Comfortable working with basic computer systems and switchboard software.


  • Ability to remain calm and efficient in emergency situations.



Benefits


As a Hotel Front Desk Representative with IntelliStaff, you can expect:


Competitive Salary: $40,000 - $50,000 per year


Ongoing Training and Development Opportunities


A supportive and dynamic work environment


At IntelliStaff, we are committed to providing our team members with the tools and support they need to succeed. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application today.


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