Customer Service Liaison

3 weeks ago


Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full time

Guest Relations Officer Job Description at Genérico Recruitment Pty Ltd

Key Responsibilities:

  • Provide exceptional customer service to hotel guests, ensuring a memorable and enjoyable experience
  • Manage front desk operations, including check-ins, check-outs, and guest inquiries
  • Collaborate with hotel staff to resolve guest complaints and concerns
  • Maintain accurate records of guest interactions and preferences
  • Ensure efficient and effective communication with guests, hotel staff, and other stakeholders

Requirements:

  • Hospitality Certificate or Diploma (non-negotiable)
  • At least 2-3 years of experience in a similar role
  • Strong computer and administration skills, with proficiency in PROTEL
  • Excellent interpersonal and communication skills, with the ability to work in a fast-paced environment
  • Strong customer service orientation and ability to maintain a professional working relationship with all departments and cultures
  • Comfortable dealing with distinguished clientele and able to maintain a high level of professionalism
  • Well-presented, friendly, helpful, and outgoing, with natural warmth and friendliness
  • Punctual, self-disciplined, and able to multitask
  • Attention to detail and ability to work effectively in a team environment
  • Reliable transport to and from work

Working Conditions:

Must be comfortable working in a fast-paced hotel environment with a high level of customer interaction.



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