Customer Service Liaison
3 weeks ago
Guest Relations Officer Job Description at Genérico Recruitment Pty Ltd
Key Responsibilities:
- Provide exceptional customer service to hotel guests, ensuring a memorable and enjoyable experience
- Manage front desk operations, including check-ins, check-outs, and guest inquiries
- Collaborate with hotel staff to resolve guest complaints and concerns
- Maintain accurate records of guest interactions and preferences
- Ensure efficient and effective communication with guests, hotel staff, and other stakeholders
Requirements:
- Hospitality Certificate or Diploma (non-negotiable)
- At least 2-3 years of experience in a similar role
- Strong computer and administration skills, with proficiency in PROTEL
- Excellent interpersonal and communication skills, with the ability to work in a fast-paced environment
- Strong customer service orientation and ability to maintain a professional working relationship with all departments and cultures
- Comfortable dealing with distinguished clientele and able to maintain a high level of professionalism
- Well-presented, friendly, helpful, and outgoing, with natural warmth and friendliness
- Punctual, self-disciplined, and able to multitask
- Attention to detail and ability to work effectively in a team environment
- Reliable transport to and from work
Working Conditions:
Must be comfortable working in a fast-paced hotel environment with a high level of customer interaction.
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