Guest Relations Officer and Night Auditor Manager

1 month ago


Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full time
Job Description

We are seeking a highly skilled Guest Relations Officer and Night Auditor to join our team at Generico Recruitment Pty Ltd. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional guest experiences.

Key Responsibilities:
  • Ensure seamless guest experiences from arrival to departure in accordance with all policies and procedures.
  • Maintain the highest standards of guest service, cleanliness, and maintenance.
  • Monitor Guest Relations employees to ensure prompt and personal recognition of guests.
  • Oversee all Guest Relations processes and assist in employee relations.
  • Attend morning meetings and compile rosters for Guest Relations Officers.
  • Set up and create training for new recruits and ensure all Guest Relations Officers adhere to established policies and procedures.
Requirements:
  • Grade 12 plus diploma/certificate in Hospitality Industry/Tourism.
  • Preferably 2-3 years previous experience working at the front desk in a 5* establishment.
  • Excellent interpersonal and communication skills, written and verbal.
  • Able to maintain a professional working relationship with all departments and across cultures and religions.
  • Flexible to work night shifts and proficient in Protel.
Salary and Benefits:

The successful candidate can expect a competitive salary of R19,000 - R23,000 CTC per annum. Our company offers a range of benefits including opportunities for career growth and development, and a supportive work environment.



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