Duty Manager
2 weeks ago
As a Duty Manager, you will be responsible for ensuring that the guest experience from arrival to departure is seamless and in accordance with all policies and procedures set.
You will oversee all Guest Relations processes, monitor Guest Relations employees to ensure all guests receive prompt and personal recognition, and assist in employee relations processes.
Key responsibilities include:
- Ensuring the highest standards are kept in guest service, cleanliness, and maintenance standards
- Compiling the roster and managing rostering processes
- Setting up and creating training for all new recruited Guest Relations Officers
- Ensuring that all guest queries are taken and processed in a speedy and efficient manner
- Ensuring all Guest Relations Officers adhere to established policies and procedures
Requirements
To be successful in this role, you will need:
- Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
- Preferably 2-3 years previous experience working at the front desk in a 5* establishment
- Passionate about the hospitality industry
- Excellent interpersonal and communication skills, written and verbal
- Ability to maintain a professional working relationship with all departments and across cultures and religions
- Flexible to work night shift
- Protel experience
About the Role
This is an exciting opportunity to join the team at Generico Recruitment Pty Ltd as a Duty Manager. If you are a hospitality professional with a passion for delivering exceptional guest experiences, we would love to hear from you.
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