Sales and Customer Experience Director

2 months ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time
Job Title: Sales and Customer Experience Director

Isilumko Staffing is seeking a highly skilled Sales and Customer Experience Director to lead our sales and customer service teams. As a key member of our team, you will be responsible for ensuring optimal functioning and driving growth to achieve our sales targets.

Key Responsibilities:
  • Strategic and Financial: Align sales targets and metrics with business objectives, monitor sales performance to meet budget targets, and ensure recovery ratios align with the strategic sales plan.
  • Customer Experience Solutions: Collaborate with Marketing to implement relevant plans for sustainable business growth, drive continuous innovation and improvement, and provide solutions to issues and ensure effective resolution.
  • Operational: Manage sales performance and reporting, ensure appropriate stock planning and allocation for maximum sales, and oversee repudiations, customer experience, and auctioneering departments.
  • Risk Management: Ensure all deals are legitimate, ethical, and legal, and ensure customer/supplier SLAs are in place and adhered to.
  • Stakeholders (Internal & External): Build and enhance relations with internal departments, suppliers, customers, and agents, establish and sustain robust relationships with buyers, and provide regular reporting to stakeholders on sales performance.
  • Employees: Provide clear direction and decisive leadership to direct reports, set performance standards/targets for direct reports and hold them accountable, and create a constructive atmosphere, engaging and motivating direct reports.
Requirements:
  • Essential: Relevant Sales and Marketing degree/diploma/equivalent, 5 to 7 years' sales experience in the vehicle auctioneering/sales or motor engineering industry, proven track record in strategic customer relations management, retail sales experience, and proven track record of achieving sales targets.
  • Advantageous: Post-graduate qualification, Auctioneering certification, and Unendorsed Driver's License.
Skills and Knowledge:
  • Essential: Planning and organizing, communication skills, financial acumen, interpersonal skills, well-developed listening skills, internal resilience (EQ), negotiation skills, conflict resolution skills, numerical reasoning, problem-solving, analytical and diagnostic skills, and computer, technology, and system skills (Intermediate – advanced MS Office).
  • Personal Attributes: Planning and organizing, drive for results, adaptability, innovation, continuous improvement, strong drive for growing the business, commitment to maintaining business awareness, focus on customer centricity, readiness to make and own decisions, resilience to stress and pressure, commitment to ethical behavior, and concern for leading others and our culture.


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