Executive Director of Customer Experience

2 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

Isilumko Staffing is seeking a highly skilled Executive Director of Customer Experience to lead their Marketing, Communication and Research department.

Key Responsibilities:

  • Collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data-driven KPIs.
  • Oversee customer and governance aspects, as well as integrated planning across the entire enterprise.
  • Supervise and enhance the overall customer experience during interactions with the bank, ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
  • Ensure the Company brand is consistently and uniformly experienced across all customer touchpoints.

Requirements:

  • Must have a Matric.
  • Must have Marketing Relevant Advanced Diploma/Degree.
  • Must have Customer Experience relevant Certification.
  • Must have 3-5 years management experience.
  • Must have 7-10 years' experience in the Customer Experience Role.

Key Skills:

  • Customer Focus.
  • Continuous Improvement.
  • Collaboration.
  • Communication.
  • Results driven.


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