Executive Director of Customer Experience
2 weeks ago
Isilumko Staffing is seeking a highly skilled Executive Director of Customer Experience to lead their Marketing, Communication and Research department.
Key Responsibilities:
- Collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data-driven KPIs.
- Oversee customer and governance aspects, as well as integrated planning across the entire enterprise.
- Supervise and enhance the overall customer experience during interactions with the bank, ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
- Ensure the Company brand is consistently and uniformly experienced across all customer touchpoints.
Requirements:
- Must have a Matric.
- Must have Marketing Relevant Advanced Diploma/Degree.
- Must have Customer Experience relevant Certification.
- Must have 3-5 years management experience.
- Must have 7-10 years' experience in the Customer Experience Role.
Key Skills:
- Customer Focus.
- Continuous Improvement.
- Collaboration.
- Communication.
- Results driven.
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