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Head of Customer Experience Director

2 months ago

Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time
Head of Customer Experience

The Head of Customer Experience is responsible for creating a world-class experience for our clients' customers and clients during every interaction. This involves leveraging three key disciplines to drive customer satisfaction:

Customer Loyalty Management

The ideal candidate will have a strong understanding of Telco/eCommerce operations and 7-10 years of experience in marketing and customer strategy, with a focus on direct-to-consumer programs, CRM, loyalty customer programs, customer promotions, and customer value management.

Customer Relationship Management

The Head of Customer Experience will also be responsible for building co-marketing partnership plans and ensuring the integration of marketing and sales strategies to drive adoption and plan rollout.

Customer Value Management

The ideal candidate will be proficient in PowerPoint, Excel, Word, and MS Project, and will have relevant qualifications that will be advantageous in this role.

At Empire Recruitment, we are committed to providing our clients with the best possible experience. If you are a motivated and experienced professional looking to take on a new challenge, we encourage you to apply for this exciting opportunity.