Customer Experience Advocate
1 month ago
We are seeking a highly skilled Customer Experience Advocate to join our team at ICT Engage. As a Technical Support Professional, you will play a crucial role in ensuring that our clients receive top-notch service and have positive interactions at every stage of their journey.
Job OverviewThis is an exciting opportunity for a technical support professional to take on a key customer-facing role within our organization. You will be responsible for providing timely and satisfactory resolutions to client issues, acting as the voice of the customer, and advocating for their needs and expectations in decision-making processes.
Key Responsibilities:- Technical Support: Provide expert technical support to clients, ensuring timely resolution of software and network-related issues.
- Software Deployment: Deploy and manage software using Remote Monitoring and Management (RMM) systems like Atera, Ninja One, or Microsoft Intune.
- Network Management: Use Group Policy Objects (GPO) to manage configurations and policies across networks.
- Troubleshooting: Diagnose and troubleshoot network and connectivity issues, providing effective solutions to maintain smooth client operations.
- Communication: Ensure clear, professional communication with clients through written and verbal channels.
- Collaboration: Collaborate with internal teams to continuously improve product support processes.
- Experience: 2+ years of experience in a client-facing technical support role.
- Skills: Strong knowledge of Windows Operating Systems and troubleshooting tools, familiarity with networking principles and remote communication protocols, excellent problem-solving skills, and proficiency in written and verbal communication.
- Education: Degree in Computer Science, Information Technology, or related field preferred.
- In-office position: Enjoy working in our office environment while having the flexibility to work from home occasionally.
- Competitive Salary: $60,000 - $80,000 per annum, depending on experience.
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package. If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply.
-
Customer Experience Advocate
2 weeks ago
Johannesburg, Gauteng, South Africa Gap Consulting Full timeRole OverviewWe are seeking an experienced Customer Experience Specialist to join our team at Gap Consulting.
-
Customer Relationship Advocate
2 weeks ago
Johannesburg, Gauteng, South Africa Dananda Talent Full timeJob Description:Dananda Talent seeks a highly skilled Customer Relationship Advocate to join our team. This role is ideal for individuals who possess excellent communication and interpersonal skills, with a proven track record of achieving sales targets and managing multiple client accounts.Key Responsibilities:Client Relationship ManagementDevelop and...
-
Customer Experience Manager
1 month ago
Johannesburg, Gauteng, South Africa ikeja Full timeJob DescriptionWe are seeking a highly skilled Customer Engagement Manager to join our team at ikeja.About the RoleThe successful candidate will be responsible for leading and developing our Customer Engagement Team, ensuring high levels of performance and engagement. This includes motivating the team, driving cohesion, and fostering a positive morale that...
-
Customer Experience Strategist
3 weeks ago
Johannesburg, Gauteng, South Africa Paton Personnel Full timeAbout the Role:Paton Personnel is seeking a highly skilled Customer Experience Specialist/Management Consultant to join our team.The ideal candidate will have 3-5 years of experience in customer experience management, with a strong background in financial services, retail, and/or telecommunications.We are looking for someone who can enhance existing...
-
Customer Experience Specialist
1 month ago
Johannesburg, Gauteng, South Africa Cre8work Full timeAbout Cre8workWe are a dynamic organization dedicated to delivering exceptional service experiences to our customers.Job SummaryWe are seeking an experienced Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients, resolving their queries and concerns...
-
Customer Experience Expert
3 weeks ago
Johannesburg, Gauteng, South Africa Paton Personnel Full timePaton Personnel seeks a Customer Experience Expert to enhance existing experience and processes, enabling new strategic customer journeys and experiences.Key performance indicators will be measured by a positive change in customer perceptions, attitudes, and behaviour.The ideal candidate should have 3-5 years of experience in Customer Experience Management...
-
Customer Experience Strategist
3 weeks ago
Johannesburg, Gauteng, South Africa Gap Consulting Full timeJob OverviewWe are seeking a skilled Customer Experience Strategist to join our team at Gap Consulting. In this role, you will be responsible for developing and implementing customer experience strategies that drive business growth and loyalty.About the Role- 5-10 years' experience in a Customer Experience Specialist capacity at an Automotive OEM level-...
-
Customer Experience Specialist
1 month ago
Johannesburg, Gauteng, South Africa Catch Recruit Full timeWe are seeking a highly skilled Customer Success Professional to join our team at Catch Recruit. As a key member of our organization, you will play a crucial role in ensuring the satisfaction and retention of our customers.About the RoleThe primary responsibility of this position is to develop and implement effective strategies that drive customer success....
-
Customer Experience Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa HR Supreme Full timeAt HR Supreme, we are committed to delivering exceptional customer experiences. Our team of dedicated professionals is passionate about creating memorable interactions that leave a lasting impression.As a Customer Experience Specialist, you will play a critical role in ensuring that our customers feel valued and appreciated from the moment they walk through...
-
Customer Experience Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeJob Summary:Isilumko Staffing (JHB) is recruiting a Customer Experience Manager to lead and manage a team of contact centre agents. The ideal candidate will have a proven track record of delivering exceptional customer service and experience.Main Responsibilities:Develop and implement strategies to improve customer satisfaction and loyaltyManage and lead a...
-
Customer Experience Champion
2 weeks ago
Johannesburg, Gauteng, South Africa Flink Recruitment Full timeWe are seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences and drive business growth.About the RoleThis is an exciting opportunity to join our team at Flink Recruitment as a Customer Service Representative, where you will play a pivotal role in ensuring that our clients receive the highest level of support and...
-
Customer Experience Coordinator
3 weeks ago
Johannesburg, Gauteng, South Africa Innovation Advance Full timeThe Challenge AheadIn this challenging yet rewarding position as a Customer Experience Coordinator, you will be responsible for creating quotes, managing order updates, and delivering top-notch after-sales support. If you have a passion for customer satisfaction and can juggle multiple tasks with ease, we encourage you to apply.
-
Customer Experience Officer
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeCustomer Experience Officer Job Description:Isilumko Staffing in Johannesburg is looking for a skilled Customer Experience Officer to join our team. The successful candidate will be responsible for delivering exceptional customer experiences across our trading and investment platforms.Key Responsibilities:Client Engagement: Engage with clients to understand...
-
Customer Experience Coordinator
3 weeks ago
Johannesburg, Gauteng, South Africa Lumina Personnel Full timeJob SummaryLumina Personnel is seeking a seasoned Floor Manager to lead our team at our Kempton Park location. As a key member of our store operations, you will be responsible for ensuring a clean, organized, and well-maintained environment.About the RoleThis is a full-time position that requires strong organizational and multitasking abilities. You will be...
-
Logistics Experience Specialist
1 month ago
Johannesburg, Gauteng, South Africa RTT Full timeJob SummaryWe are seeking an experienced Logistics Experience Specialist to join our team at RTT. As a key member of our Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers.ResponsibilitiesCollaborate with Team Leads and logistics controllers to address operational...
-
Customer Experience Liaison
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeIsilumko Staffing (JHB) is seeking a talented Customer Experience Liaison to join our team. This role offers a competitive salary of R 250,000 - R 300,000 per annum, depending on experience.About the Role:The ideal candidate will be responsible for delivering exceptional guest experiences through personalized booking and support services.Key responsibilities...
-
Customer Experience Liaison
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeIsilumko Staffing (JHB) seeks a Customer Experience Liaison to join our dynamic team. This role is ideal for individuals with a passion for delivering exceptional guest experiences and building strong relationships with our travel advisors and guests.The estimated salary for this position is R250,000 - R300,000 per annum, depending on experience.Job...
-
Customer Experience Design Lead
3 days ago
Johannesburg, Gauteng, South Africa IQbusiness South Africa Full timeUnlock Exceptional Customer ExperiencesWe are seeking a highly skilled CX Designer to join our team at IQbusiness South Africa. As a key member of our organization, you will be responsible for crafting seamless and impactful customer interactions that drive growth and satisfaction.About the RoleConduct thorough user research to gain insights into customer...
-
Customer Experience Support Specialist
2 days ago
Johannesburg, Gauteng, South Africa Sagan Full timeAbout SaganSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.Job Title: Customer Experience AssociateWe are seeking a...
-
Customer Experience Specialist Vacancy
3 weeks ago
Johannesburg, Gauteng, South Africa Complement Recruitment Full timeJob OverviewComplement Recruitment is seeking a highly motivated and customer-focused individual to fill the role of Internal Sales Agent and Customer Service Representative. Based in Germiston, Johannesburg, Gauteng, or Brits, North West, this position offers an exciting opportunity to join a dynamic team and contribute to the success of our...