Customer Experience Liaison

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Isilumko Staffing (JHB) is seeking a talented Customer Experience Liaison to join our team. This role offers a competitive salary of R 250,000 - R 300,000 per annum, depending on experience.

About the Role:

  • The ideal candidate will be responsible for delivering exceptional guest experiences through personalized booking and support services.
  • Key responsibilities include building strong relationships with Travel Advisors and Guests, providing best-in-class luxury service, and utilizing technology systems like Salesforce and Versonix Seaware.
  • We are looking for someone who thrives in a dynamic start-up environment, is enthusiastic, and possesses excellent communication skills.

Requirements:

  • Minimum 1 year of experience in a contact center, preferably within travel or luxury hospitality.
  • Hospitality mindset, fluency in English and Portuguese, and ability to communicate effectively with international travelers.
  • Excellent listening and problem-solving skills, as well as cultural sensitivity.
  • Comfortable using IT systems daily and willing to work full-time on shifting schedules, including weekends.


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