Logistics Experience Specialist

1 week ago


Johannesburg, Gauteng, South Africa RTT Full time

Job Summary

We are seeking an experienced Logistics Experience Specialist to join our team at RTT. As a key member of our Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers.

Responsibilities

  • Collaborate with Team Leads and logistics controllers to address operational challenges, manage incidents effectively, and drive continuous improvement initiatives.
  • Enhance the overall customer experience by maintaining a high level of service quality and efficiency.
  • Act as a customer advocate within the organization, ensuring that customer needs and concerns are addressed promptly.
  • Implement strategies to enhance overall customer satisfaction and loyalty.
  • Contribute to weekly headcount planning sessions, identifying areas of concern and proposing solutions.
  • Resolve poor driver attendance in collaboration with the Ops Managers team.
  • Measure and address types of exceptions, implementing corrective actions as needed.
  • Identify network needs to reduce exceptions and assist the TL team in ensuring smooth daily operational flow of orders.
  • Provide guidance and support to logistics controllers in optimizing routes, schedules, and resource allocation.
  • Proactively identify areas for improvement in operational processes and customer service workflows.
  • Collaborate with cross-functional teams to implement enhancements and drive efficiency.
  • Conduct regular meetings to discuss challenges, share insights, and strategize on improvements.
  • Develop and monitor key performance indicators (KPIs) related to customer experience and operational efficiency.
  • Generate regular reports to track and communicate performance trends and improvements.
  • Analyze customer feedback and operational data to recommend and implement improvements.
  • Lead and coordinate the response to critical incidents affecting motorbike delivery operations.
  • Troubleshoot driver and system-related technical issues and provide comprehensive insight and feedback.

Requirements

  • Comprehensive understanding of all tools and Systems Effective application of all tools and systems.
  • Effective Workforce Planning to ensure efficient capacity to meet operational demands.
  • Foster strong partnerships with Team Leads, logistics controllers, and other relevant stakeholders.
  • Identify training needs for logistics controllers and other staff to improve customer service skills.
  • Facilitate training sessions on customer-centric practices and operational excellence.

What We Offer

  • A competitive salary range of $80,000 - $110,000 per annum.
  • The opportunity to work with a dynamic team and contribute to the growth and success of our organization.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

About Us

RTT is a leading provider of innovative logistics solutions. We are committed to delivering exceptional customer experiences and strive to be the best in our industry.



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