Logistics Experience Specialist
1 week ago
Job Summary
We are seeking an experienced Logistics Experience Specialist to join our team at RTT. As a key member of our Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers.
Responsibilities
- Collaborate with Team Leads and logistics controllers to address operational challenges, manage incidents effectively, and drive continuous improvement initiatives.
- Enhance the overall customer experience by maintaining a high level of service quality and efficiency.
- Act as a customer advocate within the organization, ensuring that customer needs and concerns are addressed promptly.
- Implement strategies to enhance overall customer satisfaction and loyalty.
- Contribute to weekly headcount planning sessions, identifying areas of concern and proposing solutions.
- Resolve poor driver attendance in collaboration with the Ops Managers team.
- Measure and address types of exceptions, implementing corrective actions as needed.
- Identify network needs to reduce exceptions and assist the TL team in ensuring smooth daily operational flow of orders.
- Provide guidance and support to logistics controllers in optimizing routes, schedules, and resource allocation.
- Proactively identify areas for improvement in operational processes and customer service workflows.
- Collaborate with cross-functional teams to implement enhancements and drive efficiency.
- Conduct regular meetings to discuss challenges, share insights, and strategize on improvements.
- Develop and monitor key performance indicators (KPIs) related to customer experience and operational efficiency.
- Generate regular reports to track and communicate performance trends and improvements.
- Analyze customer feedback and operational data to recommend and implement improvements.
- Lead and coordinate the response to critical incidents affecting motorbike delivery operations.
- Troubleshoot driver and system-related technical issues and provide comprehensive insight and feedback.
Requirements
- Comprehensive understanding of all tools and Systems Effective application of all tools and systems.
- Effective Workforce Planning to ensure efficient capacity to meet operational demands.
- Foster strong partnerships with Team Leads, logistics controllers, and other relevant stakeholders.
- Identify training needs for logistics controllers and other staff to improve customer service skills.
- Facilitate training sessions on customer-centric practices and operational excellence.
What We Offer
- A competitive salary range of $80,000 - $110,000 per annum.
- The opportunity to work with a dynamic team and contribute to the growth and success of our organization.
- Ongoing training and development opportunities to enhance your skills and knowledge.
About Us
RTT is a leading provider of innovative logistics solutions. We are committed to delivering exceptional customer experiences and strive to be the best in our industry.
-
Logistics Route Optimization Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeCompany Overview: Buffalo International Logistics is a leading logistics company that specializes in route optimization and transportation management.About the Role: We are seeking a highly skilled Logistics Route Optimization Specialist to join our team. As a key member of our operations team, you will be responsible for planning, executing, and monitoring...
-
Vehicle Logistics Strategist
2 weeks ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeOverviewBuffalo International Logistics is seeking a highly skilled Senior Vehicle Transportation Manager to lead our vehicle logistics team. This key role will be responsible for developing and implementing strategic plans to optimize vehicle distribution, manage transportation carriers, and ensure timely delivery of vehicles.About the JobThis exciting...
-
Logistics Operations Manager
4 weeks ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeAbout Buffalo International LogisticsWe are seeking a highly experienced Logistics Operations Manager to lead our vehicle logistics operations and drive strategic growth. This role is ideal for a seasoned professional with a passion for logistics, transportation management, and team leadership.Job DescriptionThis position will oversee the development and...
-
Logistics Optimization Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa So Tasty Pty Full timeAt So Tasty Pty, we are seeking a skilled Logistics Optimization Specialist to join our team. This is a highly competitive role with a salary of R30,000.About the RoleThis is an exciting opportunity for a logistics professional to drive efficiency and cost-effectiveness in our supply chain operations. As a Logistics Optimization Specialist, you will be...
-
Logistics Operations Director
3 weeks ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeJob SummaryThe Logistics Operations Director plays a crucial role in overseeing the daily operations of the distribution centre, ensuring efficient and effective management of inventory, logistics, safety, and quality control. This position involves driving performance metrics, meeting key performance indicators (KPIs), and maintaining a smooth-running...
-
Logistics Export Coordinator
1 month ago
Johannesburg, Gauteng, South Africa Rhenus Logistics Full timeMain Responsibilities: As a key member of our team at Rhenus Logistics, you will be responsible for assisting in the performance of administrative functions within the department. Your primary focus will be on export operations, ensuring seamless coordination and execution of export-related tasks. Key Responsibilities: Coordinating and processing export...
-
Logistics Operations Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa So Tasty Pty Full timeWe are seeking a skilled Logistics Operations Specialist to join our team at So Tasty Pty. In this role, you will be responsible for managing the scheduling of over 100 daily routes, ensuring timely deliveries across multiple regions.The ideal candidate will have a minimum of 3 years' experience in the logistics industry, specifically in route planning and...
-
Automotive Logistics Expert
1 week ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timePDC Warehouse Manager PositionWe are seeking a highly skilled and experienced PDC Warehouse Manager to join our team at Buffalo International Logistics. The successful candidate will be responsible for managing and overseeing the daily operations of our automotive parts distribution center, ensuring efficient warehouse operations that support our logistics...
-
Logistics Operations Specialist
1 month ago
Johannesburg, Gauteng, South Africa wePlace Full timeJob DescriptionWePlace is seeking a skilled Logistics Specialist to join our team. As a Logistics Specialist, you will play a key role in ensuring the timely and efficient fulfillment of client needs.Key Responsibilities:Corporate Transport Operations & Site Management: Analyze and manage daily trip requirements to ensure timely and efficient fulfillment of...
-
Logistics Operations Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeAbout Buffalo International LogisticsBuffalo International Logistics is a reputable logistics company seeking an experienced and skilled individual to fill the role of Owner Driver. The successful candidate will be responsible for transporting goods safely and efficiently, maintaining vehicles in good working condition, and providing excellent customer...
-
Logistics Supply Chain Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full time**Job Title:** Logistics Supply Chain ManagerCompany Overview:Buffalo International Logistics is a leading provider of logistics and supply chain solutions. We are seeking an experienced Logistics Supply Chain Manager to join our team.About the Role:We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience.The successful...
-
Senior Logistics Coordinator
1 week ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeJob OverviewThe Senior Clearing Clerk plays a crucial role at Buffalo International Logistics, overseeing the customs clearance process and ensuring compliance with international trade regulations. To excel in this position, you will need to have a strong understanding of customs procedures and regulations.Key Responsibilities:Documentation: Prepare accurate...
-
Logistics Operations Specialist
1 month ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeJob Title: Owner DriverJob DescriptionRequirementsExperience: A minimum of 4 years of driving experience is required to succeed in this role. Our ideal candidate will have a proven track record of safe and efficient driving practices.License: The driver's license must be at least 6 years old, and the candidate must be able to provide proof of a valid...
-
Product Control Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeJob DescriptionWe are seeking a Product Control Specialist to join our team at Buffalo International Logistics. This role involves performing quality control checks on products before processing to ensure compliance with company standards and supplier requirements.Main Responsibilities:Conducting thorough inspections of all items being processed to identify...
-
Logistics Operations Manager
1 week ago
Johannesburg, Gauteng, South Africa Rhenus Logistics Full timeAbout Rhenus LogisticsWe are a leading logistics company with a strong presence in the industry. Our team is dedicated to providing excellent services to our clients.Job SummaryWe are seeking an experienced and skilled Export Coordinator to join our team. As an Export Coordinator, you will play a vital role in ensuring that all export operations are...
-
Warehouse Logistics Manager
1 month ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeJob DescriptionBuffalo International LogisticsWarehouse Team-LeaderRequirements:• Bachelor's degree in logistics, supply chain management, business administration, or a related field.• 2+ years of experience in route planning, transportation logistics, or a similar role.• Strong analytical skills with the ability to interpret data and make data-driven...
-
Logistics Acquisition Specialist
1 week ago
Johannesburg, Gauteng, South Africa HWSETA Full timeJob Title: Logistics Acquisition SpecialistWe are seeking a highly motivated and organized individual to join our team as a Logistics Acquisition Specialist at HWSETA.About the Role:In this role, you will be responsible for sourcing travel/venues and accommodations, matching of travel invoices, courier services, sourcing process, writing of orders, CSD...
-
Logistics Optimization Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Jordan HR Full timeEstablished logistics company based in the East Rand seeks highly skilled Business Analyst to develop and implement distribution solutions.About Jordan HRWe are a reputable staffing agency specializing in logistics recruitment. Our goal is to connect talented professionals with leading companies in the industry.**Job Overview**The successful candidate will...
-
Logistics Operations Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa R.A.W. GROUP Full timeJob OverviewWe are seeking a highly organized and detail-oriented Logistics Operations Specialist to join our team at R.A.W. GROUP.
-
Logistics Solutions Specialist
1 month ago
Johannesburg, Gauteng, South Africa Jordan HR Full timeJob Description:Jordan HR is seeking a skilled Logistics Solutions Specialist to join our team. As a key member of our logistics team, you will be responsible for analyzing and optimizing our distribution processes to ensure maximum efficiency and productivity.Key Responsibilities:Analyze and optimize logistics processes to improve efficiency and...