Customer Relationship Advocate

7 days ago


Johannesburg, Gauteng, South Africa Dananda Talent Full time
Job Description:

Dananda Talent seeks a highly skilled Customer Relationship Advocate to join our team. This role is ideal for individuals who possess excellent communication and interpersonal skills, with a proven track record of achieving sales targets and managing multiple client accounts.

Key Responsibilities:
  • Client Relationship Management
    • Develop and maintain strong, lasting relationships with clients.
    • Act as the primary liaison between Dananda Talent and its clients.
    • Ensure regular communication and provide updates on services, products, and solutions.
  • Account Management
    • Understand clients' business needs and provide relevant IT, PABX, and telecommunication solutions.
    • Monitor account performance and proactively address any issues.
    • Maintain detailed records of client interactions and preferences in CRM systems.
  • Sales and Business Development
    • Identify opportunities for upselling, cross-selling, and renewing contracts.
    • Collaborate with the sales team to develop proposals and close new business deals.
    • Achieve or exceed revenue targets and KPIs.
  • Problem Solving and Support
    • Address client concerns promptly, escalating to technical teams when necessary.
    • Coordinate with internal departments to ensure service delivery meets client expectations.
    • Provide feedback to management to improve products and services.
  • Market Insight
    • Stay updated on industry trends, competitor activities, and emerging technologies.
    • Use insights to recommend service improvements and innovative solutions to clients.
    Required Qualifications and Skills:
    • Education: A Bachelor's degree in Business Administration, IT, Telecommunications, or a related field.
    • Experience: At least 35 years of experience in a client relationship liaison role, preferably in IT, PABX, or telecommunications.
    • Skills: Strong communication and interpersonal skills, ability to understand technical concepts, proficiency in CRM tools and Microsoft Office Suite, analytical and problem-solving skills, and excellent organizational and time management abilities.
    Estimated Salary:

$80,000 - $110,000 per year, depending on experience and location.



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