Customer Experience Design Lead
3 days ago
We are seeking a highly skilled CX Designer to join our team at IQbusiness South Africa. As a key member of our organization, you will be responsible for crafting seamless and impactful customer interactions that drive growth and satisfaction.
About the Role- Conduct thorough user research to gain insights into customer needs, behaviors, and pain points.
- Develop comprehensive customer journey maps to identify opportunities for enhancement.
- Design intuitive and engaging interfaces that improve user satisfaction.
- Collaborate closely with cross-functional teams to implement customer-centric solutions.
- Analyze customer data to monitor and evaluate the impact of design changes.
- Create and test prototypes to ensure optimal usability and functionality.
- Maintain consistency in design across touchpoints to reinforce the brand identity.
- Continuously assess and refine customer experiences to meet evolving needs.
- Minimum 4 years of experience as a CX Designer, with a proven track record of delivering impactful customer experiences.
- Strong proficiency in user research, journey mapping, data analysis, and design tools.
- A customer-first approach, creative problem-solving skills, and a collaborative attitude.
- A competitive salary range of R500,000 - R700,000 per annum, depending on experience.
- The opportunity to work with a dynamic team focused on driving sustainable growth in Africa.
- A chance to develop your skills and expertise in customer experience design.
- National Senior Certificate (Matric) or NQF 4 equivalent from an accredited institution or O and A Levels.
- A professional portfolio of recent projects.
Please note that all IQbusiness roles require honesty in handling or accessing confidential information, and our recruitment process includes background checks.
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