Customer Experience Design Lead

3 days ago


Johannesburg, Gauteng, South Africa IQbusiness South Africa Full time
Unlock Exceptional Customer Experiences

We are seeking a highly skilled CX Designer to join our team at IQbusiness South Africa. As a key member of our organization, you will be responsible for crafting seamless and impactful customer interactions that drive growth and satisfaction.

About the Role
  • Conduct thorough user research to gain insights into customer needs, behaviors, and pain points.
  • Develop comprehensive customer journey maps to identify opportunities for enhancement.
  • Design intuitive and engaging interfaces that improve user satisfaction.
  • Collaborate closely with cross-functional teams to implement customer-centric solutions.
  • Analyze customer data to monitor and evaluate the impact of design changes.
  • Create and test prototypes to ensure optimal usability and functionality.
  • Maintain consistency in design across touchpoints to reinforce the brand identity.
  • Continuously assess and refine customer experiences to meet evolving needs.
About You
  • Minimum 4 years of experience as a CX Designer, with a proven track record of delivering impactful customer experiences.
  • Strong proficiency in user research, journey mapping, data analysis, and design tools.
  • A customer-first approach, creative problem-solving skills, and a collaborative attitude.
What We Offer
  • A competitive salary range of R500,000 - R700,000 per annum, depending on experience.
  • The opportunity to work with a dynamic team focused on driving sustainable growth in Africa.
  • A chance to develop your skills and expertise in customer experience design.
Qualifications and Requirements
  • National Senior Certificate (Matric) or NQF 4 equivalent from an accredited institution or O and A Levels.
  • A professional portfolio of recent projects.
Note

Please note that all IQbusiness roles require honesty in handling or accessing confidential information, and our recruitment process includes background checks.



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