Customer Experience Support Specialist

1 day ago


Johannesburg, Gauteng, South Africa Sagan Full time
About Sagan

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

Job Title: Customer Experience Associate

We are seeking a friendly and knowledgeable professional to assist our customers with product inquiries and issues as a Customer Experience Associate.

Estimated Annual Salary: $55,000 - $65,000 based on location and experience

Key Responsibilities:
  • Provide solutions and enhance customer satisfaction through effective communication and problem-solving skills.
  • Troubleshoot and resolve product or service problems in a timely and efficient manner.
  • Document customer interactions and maintain accurate records to improve processes.
  • Escalate complex issues to appropriate teams when necessary.
  • Contribute to the improvement of customer support processes by providing feedback on recurring issues.
Requirements:
  • Bachelor's degree or equivalent; high school diploma a plus.
  • Previous experience in customer support or service roles.
  • Familiarity with customer support software and CRM systems.
Preferred Qualifications:
  • Strong problem-solving and critical-thinking abilities.
  • Excellent verbal and written communication skills.
  • Ability to work flexible hours, including evenings and weekends.
What We Offer:
  • A dynamic and supportive team environment.
  • Opportunities for growth and professional development.
  • Competitive salary and benefits package.


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