Customer Experience Manager
3 weeks ago
Job Summary:
Isilumko Staffing (JHB) is recruiting a Customer Experience Manager to lead and manage a team of contact centre agents. The ideal candidate will have a proven track record of delivering exceptional customer service and experience.
Main Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage and lead a team of contact centre agents to ensure excellent customer service
- Collaborate with the Resource Planning team to ensure effective resource allocation
- Conduct regular performance reviews and provide coaching and feedback to team members
Requirements:
We are looking for a candidate with a minimum of five years' working experience in a contact centre environment. You should have proven experience in managing a team of people and possess relevant tourism experience. A diploma or degree is an added advantage.
Technical Skills:
You should be proficient in Microsoft Office and possess excellent communication skills. Knowledge about US culture is desirable.
Salary:
R 250,000 - R 350,000 per annum, depending on experience.
Work Environment:
The successful candidate will be required to work in a dynamic and fast-paced contact centre environment. International travel may be required, and the candidate must be willing to work on public holidays and night shifts.
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