Customer Experience Manager

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Job Summary:

Isilumko Staffing (JHB) is recruiting a Customer Experience Manager to lead and manage a team of contact centre agents. The ideal candidate will have a proven track record of delivering exceptional customer service and experience.

Main Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and lead a team of contact centre agents to ensure excellent customer service
  • Collaborate with the Resource Planning team to ensure effective resource allocation
  • Conduct regular performance reviews and provide coaching and feedback to team members

Requirements:

We are looking for a candidate with a minimum of five years' working experience in a contact centre environment. You should have proven experience in managing a team of people and possess relevant tourism experience. A diploma or degree is an added advantage.

Technical Skills:

You should be proficient in Microsoft Office and possess excellent communication skills. Knowledge about US culture is desirable.

Salary:

R 250,000 - R 350,000 per annum, depending on experience.

Work Environment:

The successful candidate will be required to work in a dynamic and fast-paced contact centre environment. International travel may be required, and the candidate must be willing to work on public holidays and night shifts.



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