Customer Experience Strategist

2 days ago


Johannesburg, Gauteng, South Africa Paton Personnel Full time

About the Role:

Paton Personnel is seeking a highly skilled Customer Experience Specialist/Management Consultant to join our team.

The ideal candidate will have 3-5 years of experience in customer experience management, with a strong background in financial services, retail, and/or telecommunications.

We are looking for someone who can enhance existing processes and enable new strategic customer journeys and experiences, resulting in a positive change in customer perceptions, attitudes, and behavior.

Key Responsibilities:

  • Develop and implement customer experience strategies
  • Conduct customer insights and analysis
  • Design and deliver customer experience projects

Requirements:

  • 3-5 years of experience in customer experience management
  • Experience in financial services, retail, and/or telecommunications
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per year
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

How to Apply:

Please submit your resume and cover letter to us. We look forward to hearing from you.



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