Customer Experience Officer

2 days ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time
Customer Experience Officer Job Description:

Isilumko Staffing in Johannesburg is looking for a skilled Customer Experience Officer to join our team. The successful candidate will be responsible for delivering exceptional customer experiences across our trading and investment platforms.

Key Responsibilities:
  • Client Engagement: Engage with clients to understand their needs and preferences, providing personalized solutions and recommendations.
  • Product Knowledge: Stay up-to-date with market trends and product offerings, making recommendations to clients as needed.
  • Query Resolution: Respond efficiently to client queries via phone and JIRA, resolving issues promptly and professionally.
  • Account Management: Manage client accounts, ensuring accurate records and timely updates.
Requirements:
  • Qualifications: Matric certificate with a tertiary qualification or progress towards one; FAIS Accredited or studying towards FAIS accreditation.
  • Knowledge: In-depth understanding of FICA, broker business, JSE Equities, SAFEX products, OTC products, and related trading instruments.
  • Experience: Minimum 3 years of client service experience in a broker environment.
  • Technical Skills: Proficiency in MS Office, fair knowledge of BDA/CCM and JIRA applications.
  • Personal Skills: Excellent verbal communication, attention to detail, ability to handle pressure, and a client-centric approach.
Salary:

R 260,000 - R 320,000 per annum, depending on experience.



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