Customer Experience Officer
2 days ago
Isilumko Staffing in Johannesburg is looking for a skilled Customer Experience Officer to join our team. The successful candidate will be responsible for delivering exceptional customer experiences across our trading and investment platforms.
Key Responsibilities:- Client Engagement: Engage with clients to understand their needs and preferences, providing personalized solutions and recommendations.
- Product Knowledge: Stay up-to-date with market trends and product offerings, making recommendations to clients as needed.
- Query Resolution: Respond efficiently to client queries via phone and JIRA, resolving issues promptly and professionally.
- Account Management: Manage client accounts, ensuring accurate records and timely updates.
- Qualifications: Matric certificate with a tertiary qualification or progress towards one; FAIS Accredited or studying towards FAIS accreditation.
- Knowledge: In-depth understanding of FICA, broker business, JSE Equities, SAFEX products, OTC products, and related trading instruments.
- Experience: Minimum 3 years of client service experience in a broker environment.
- Technical Skills: Proficiency in MS Office, fair knowledge of BDA/CCM and JIRA applications.
- Personal Skills: Excellent verbal communication, attention to detail, ability to handle pressure, and a client-centric approach.
R 260,000 - R 320,000 per annum, depending on experience.
-
Customer Experience Manager
2 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeJob Summary:Isilumko Staffing (JHB) is recruiting a Customer Experience Manager to lead and manage a team of contact centre agents. The ideal candidate will have a proven track record of delivering exceptional customer service and experience.Main Responsibilities:Develop and implement strategies to improve customer satisfaction and loyaltyManage and lead a...
-
Customer Experience Director
2 months ago
Johannesburg, Gauteng, South Africa First Degree Recruitment Full time**Customer Experience Manager**At First Degree Recruitment, we are seeking a skilled Customer Experience Manager to join our team. In this role, you will be responsible for developing and implementing effective customer management strategies aligned with the company's goals and objectives.Key responsibilities include:Developing the customer experience...
-
Customer Experience Advocate
3 weeks ago
Johannesburg, Gauteng, South Africa ICT Engage Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Advocate to join our team at ICT Engage. As a Technical Support Professional, you will play a crucial role in ensuring that our clients receive top-notch service and have positive interactions at every stage of their journey.Job OverviewThis is an exciting opportunity for a technical support...
-
Senior Customer Experience Manager
2 months ago
Johannesburg, Gauteng, South Africa First Degree Recruitment Full timeJob Summary: We are seeking a highly skilled Senior Customer Experience Manager to lead our customer experience initiatives and drive business growth.Key Responsibilities:Develop and implement effective customer management strategies aligned with the company's goals and objectives.Develop the customer experience blueprint for the business and per brand...
-
Director of Customer Experience and Sales
1 month ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeIsilumko Staffing is seeking a highly skilled Director of Customer Experience and Sales to lead our sales and customer service teams, driving growth and maximizing revenue.We require a results-driven individual with a proven track record in sales and strategic customer relations management. The successful candidate will be responsible for ensuring optimal...
-
Customer Experience Manager
3 weeks ago
Johannesburg, Gauteng, South Africa ikeja Full timeJob DescriptionWe are seeking a highly skilled Customer Engagement Manager to join our team at ikeja.About the RoleThe successful candidate will be responsible for leading and developing our Customer Engagement Team, ensuring high levels of performance and engagement. This includes motivating the team, driving cohesion, and fostering a positive morale that...
-
Customer Experience Strategist
2 months ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeCustomer Experience StrategistWe are seeking a seasoned Customer Experience Strategist to join our team at Isilumko Staffing. The ideal candidate will have a strong background in customer journey management, marketing, and leadership.Key Responsibilities:Implementation of customer experience strategiesMarketing and brand managementEvaluation and management...
-
Customer Experience Strategist
3 weeks ago
Johannesburg, Gauteng, South Africa Gap Consulting Full timeAbout UsGap Consulting is a leading consulting firm specializing in Customer Experience strategies for the Automotive industry.Job Description:We are seeking an experienced Customer Experience Strategist to join our team. As a key member of our team, you will be responsible for developing and executing customer experience strategies that drive business...
-
Customer Experience Leader
2 months ago
Johannesburg, Gauteng, South Africa Cisco Full timeWhat You'll DoAs a key member of the Cisco team, you will drive the successful adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth. You will be the primary point-of-contact for customers, taking end-to-end ownership of their experience. You will understand their business and...
-
Customer Experience Strategist
2 days ago
Johannesburg, Gauteng, South Africa Paton Personnel Full timeAbout the Role:Paton Personnel is seeking a highly skilled Customer Experience Specialist/Management Consultant to join our team.The ideal candidate will have 3-5 years of experience in customer experience management, with a strong background in financial services, retail, and/or telecommunications.We are looking for someone who can enhance existing...
-
Customer Experience Operations Lead
2 weeks ago
Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full timeWe are seeking a highly skilled and experienced Contact Centre Supervisor to join our team at Cortez Executive Search (Pty) Ltd. The ideal candidate will have a proven track record of driving exceptional customer service and operational excellence in a fast-paced contact centre environment.Job Summary:This is an exciting opportunity for a motivated and...
-
Customer Experience Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Cre8work Full timeAbout Cre8workWe are a dynamic organization dedicated to delivering exceptional service experiences to our customers.Job SummaryWe are seeking an experienced Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients, resolving their queries and concerns...
-
Customer Experience Expert
2 days ago
Johannesburg, Gauteng, South Africa Paton Personnel Full timePaton Personnel seeks a Customer Experience Expert to enhance existing experience and processes, enabling new strategic customer journeys and experiences.Key performance indicators will be measured by a positive change in customer perceptions, attitudes, and behaviour.The ideal candidate should have 3-5 years of experience in Customer Experience Management...
-
Customer Experience Leader
2 months ago
Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time**About the Role**At EMPIRE RECRUITMENT, we are seeking a highly skilled Customer Experience Leader to oversee the daily operations of our client's call centre. As a key member of our team, you will play a pivotal role in shaping the customer service journey and ensuring each interaction is nothing short of outstanding.**Key Responsibilities**• Oversee the...
-
Customer Experience Strategist
2 days ago
Johannesburg, Gauteng, South Africa Gap Consulting Full timeJob OverviewWe are seeking a skilled Customer Experience Strategist to join our team at Gap Consulting. In this role, you will be responsible for developing and implementing customer experience strategies that drive business growth and loyalty.About the Role- 5-10 years' experience in a Customer Experience Specialist capacity at an Automotive OEM level-...
-
Customer Experience Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Catch Recruit Full timeWe are seeking a highly skilled Customer Success Professional to join our team at Catch Recruit. As a key member of our organization, you will play a crucial role in ensuring the satisfaction and retention of our customers.About the RoleThe primary responsibility of this position is to develop and implement effective strategies that drive customer success....
-
Customer Experience Strategist
1 month ago
Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full timeCompany Overview:FNB NAV is a leading financial institution that prides itself on delivering innovative products and services to its customers. With a commitment to staying curious and adapting to the ever-changing landscape, FNB NAV fosters an environment where experts come together to ignite effective change.Salary: R1 200 000 per annumJob Description: As...
-
Customer Experience Specialist
1 month ago
Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full timeDescription To deliver exceptional customer experiences, we are seeking a highly skilled Customer Experience Specialist to join our team. Key Responsibilities: Connect with customers through empathetic and tailored support, ensuring their needs are met and exceeded. Converse with customers in a clear and concise manner, providing helpful solutions and...
-
Customer Experience Director
1 month ago
Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full timeWe are seeking an experienced Customer Care Manager to lead our Customer Care team at Unique Personnel Ltd.As a key member of our organization, the successful candidate will be responsible for managing and directing the team to achieve exceptional customer care standards in every interaction with potential or existing clients.The ideal candidate will have a...
-
Customer Experience Director
4 weeks ago
Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time**Overview**Empire Recruitment is seeking a dynamic and results-driven Customer Experience Director to lead the daily operations of our client's call centre.Estimated Salary: $85,000 - $110,000 per yearAs a seasoned leader, you will be responsible for shaping the customer service journey, ensuring exceptional interactions with every customer. Your key focus...