French Language Customer Service Representative

1 week ago


Province of North West, South Africa Black Pen Recruitment Full time

Job Title: French Language Customer Service Representative

Job Summary: We are seeking a highly skilled French language customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients in French and English languages.

Key Responsibilities:

  • Assist passengers with pre and post-flight travel-related queries in customer relations department in French and English languages.
  • Work on airline reservations systems and handle voice calls in English and French, including some written correspondence.
  • Daily interactions with international passengers with queries and compliments.
  • Meet specific key performance indicators and meet expected client service levels.

Requirements:

  • Native level fluency in French language: Verbal & Written.
  • Located in South Africa.
  • Permanent residence permit/South African ID holders only.
  • Flexibility to work shifts.
  • Fibre internet connection or fixed stable ADSL line required at own cost.
  • UPS Solution required during load shedding.


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