Customer Experience Specialist

4 months ago


Durban, South Africa DigiCert Full time

**ABOUT DIGICERT**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's digital trust for the real world.

**POSITION SUMM**ARY**:
We are in the market for Customer Experience Specialist with **native, bi-lingual or business proficiency in German or Dutch.**

As **Customer Experience Specialist** **(German or Dutch Speaker)** you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

**WHAT YOU WILL DO**:

- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail

**WHAT YOU HAVE**:

- Native, bi-lingual or business proficiency in **native, bi-lingual or business proficiency in German or Dutch (essential)**:

- 1+ year's experience in a customer service or similar role (advantageous)
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills

**WHAT's IN IT FOR YOU**:

- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.



  • Durban, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...


  • Durban, South Africa Unilever Full time

    **Customer Experience Team: Traditional Trade Customer Experience Specialist** **MAIN JOB PURPOSE**: **JOB SUMMARY**: - The CX specialist duties will include providing a view of stock availability at the UL DC. - They will provide insight on stock levels at DC, plus changes to distribution or buy-in phasing to help with interpretation of buy-in patterns...


  • Durban, South Africa Unilever Full time

    **Customer Experience Team: Customer Facing Specialist** **PNP/Boxer** **MAIN JOB PURPOSE**: The CF specialist is responsible for their customer group’s short-term replenishment cycle in their assigned categories. Collaboratively working with DC to improve On-Shelf Availability, service levels and SOH reduction via detailed knowledge of the customers...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    About Us: Talksure is a leading independent financial services provider, established in 2010, serving the South African and international markets. We specialize in delivering innovative customer engagement solutions from our base in Umhlanga, KZN. Our Team: We have a growing team of highly motivated and skilled...


  • Durban, South Africa Kerry Full time

    **Requisition ID** 50090 **Position Type** FT Permanent **Recruiter **#LI-TS1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...


  • Durban, South Africa Shoreability Full time

    **Job Title: Sales and Customer Onboarding Specialist** **About Us**: Join our dynamic team as we launch our exciting new platform designed to enhance the online experience for our valued customers. We are committed to providing innovative solutions and are seeking a personable and proactive Customer Onboarding Specialist to help transition our existing...


  • Durban, KwaZulu-Natal, South Africa Pro Select Consulting Full time

    {"h1": "Head of Customer Care", "p": "At Pro Select Consulting, we're committed to delivering exceptional customer experiences through high-quality products, store aesthetics, and excellent customer service. Our focus is on providing a luxury shopping experience that engages all the senses and leaves a lasting impression on every customer.Responsibilities...


  • Durban, KwaZulu-Natal, South Africa Pro Select Consulting Full time

    Customer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at Pro Select Consulting. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Ensure all online orders are fulfilled within 24 hours of...


  • Durban, KwaZulu-Natal, South Africa Pro Select Consulting Full time

    Job Summary: We are seeking a highly skilled and experienced professional to lead our customer care team at Pro Select Consulting. As a key member of our team, you will be responsible for delivering exceptional customer experiences through high-quality products, store aesthetics, and excellent customer service.Key Responsibilities:Fulfillment and Delivery:...


  • Durban, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** The CS Analyst will be responsible for gathering, interpreting, and using complex data to develop seamless reporting to stakeholders. The reports need to include actionable steps that will improve processes and optimize results. Review robust information and analyse to provide trends or areas for improvement. **DUTIES AND...


  • Durban, South Africa HR Genie Full time

    Our client is looking for a dedicated and enthusiastic Customer Care Specialist to join their dynamic team. This role involves providing exceptional customer service and support, ensuring customer satisfaction and loyalty in the food ingredients industry.Responsibilities:Respond promptly to customer inquiries via phone, email, and chat.Provide detailed...


  • Durban, KwaZulu-Natal, South Africa Express Employment Professionals (Durban South) Full time

    Position Title: Customer Support SpecialistCompany: Express Employment Professionals (Durban South)Key Qualifications:Possession of an electrical certification (N3 or above) with a solid understanding of meter wiringExceptional verbal communication abilities and a friendly demeanor for addressing client technical inquiriesCompetent in computer usage and...


  • Durban, KwaZulu-Natal, South Africa Cotton On Group Full time

    Unlock your potential and become a part of our dynamic team at Cotton On Group.We're seeking a talented and enthusiastic individual to join our Casual team as a Brand Ambassador. As a key member of our store team, you will be responsible for creating memorable moments for our customers and delivering an exceptional shopping experience.Key...


  • Durban, KwaZulu-Natal, South Africa ULTRA GLIDE Full time

    About the RoleWe are seeking a highly motivated and results-driven individual to join our team at Ultra Glide as a Customer Engagement Specialist. As a key member of our sales team, you will be responsible for promoting and selling lifestyle products to our customers.Key ResponsibilitiesEngage with Customers: Build strong relationships with our customers to...


  • Durban, South Africa Cellular Citi Group Full time

    I**t’s time to do something you love, work with a purpose and take on a challenge like never before. Vodacom is SA's best Network serving almost 32 million subscribers and growing. When you join our award winning team (best performing dealer in SA) you can make an incredible difference to your customers and your co-workers. We’re looking for boldness,...


  • Durban, South Africa Cellular Citi Group Full time

    I**t’s time to do something you love, work with a purpose and take on a challenge like never before. Vodacom is SA's best Network serving almost 32 million subscribers and growing. When you join our award winning team (best performing dealer in SA) you can make an incredible difference to your customers and your co-workers. We’re looking for boldness,...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    About Us: Talksure is a leading independent financial services provider, established in 2010, serving the South African and international markets. We specialize in delivering innovative customer engagement solutions, leveraging our team of skilled sales specialists to drive revenue growth and maintain long-term relationships. ...


  • Durban, South Africa Unilever Full time

    **Customer Experience Team: Customer Facing Specialist - Electronic **Commerce** **MAIN JOB **PURPOSE**: **JOB **SUMMARY**: - The CF specialist duties will include providing a view of stock availability at the customer DC. - They will provide insight on stock levels at DC, plus changes to distribution or buy-in phasing to help with interpretation of buy-in...


  • Durban, KwaZulu-Natal, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Facility ManagerZeebra Junction Specialist Recruitment is seeking a highly skilled and experienced Facility Manager to join our team. As a Facility Manager, you will be responsible for overseeing the day-to-day operations of our aged care facility, ensuring that all aspects of the facility are running smoothly and efficiently.Key...


  • Durban, KwaZulu-Natal, South Africa HR Genie Full time

    {"h1": "Customer Care Specialist Role at HR Genie", "p": "At HR Genie, we're seeking a dedicated and enthusiastic Customer Care Specialist to provide exceptional customer service and support in the food ingredients industry. This role involves responding to customer inquiries, providing product information, and resolving issues with a focus on achieving a...