Customer Experience Specialist

6 months ago


Durban, South Africa DigiCert Full time

**ABOUT DIGICERT**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's digital trust for the real world.

**POSITION SUMM**ARY**:
We are in the market for Customer Experience Specialist with **native, bi-lingual or business proficiency in German or Dutch.**

As **Customer Experience Specialist** **(German or Dutch Speaker)** you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

**WHAT YOU WILL DO**:

- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail

**WHAT YOU HAVE**:

- Native, bi-lingual or business proficiency in **native, bi-lingual or business proficiency in German or Dutch (essential)**:

- 1+ year's experience in a customer service or similar role (advantageous)
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills

**WHAT's IN IT FOR YOU**:

- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.



  • Durban, KwaZulu-Natal, South Africa FNB South Africa Full time

    Job Title: Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team in Durban, KwaZulu-Natal. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels.


  • Durban, KwaZulu-Natal, South Africa Ignition Group Full time

    Job Title: Customer Experience SpecialistLocation:KwaZulu-Natal, South AfricaSalary:R150 000 - R200 000 per annumJob Description:OverviewIgnition Group is a leading provider of innovative solutions. We are currently seeking a skilled Customer Experience Specialist to join our team.Key ResponsibilitiesTo take inbound calls from customers regarding sales,...


  • Durban, KwaZulu-Natal, South Africa OneCart Full time

    Job Title: Customer Experience SpecialistServing as the primary point of contact for customers, providing exceptional support and guidance to ensure a seamless shopping experience.The ideal candidate will possess excellent communication skills, be able to multitask, and work effectively in a fast-paced environment.


  • Durban, KwaZulu-Natal, South Africa Global Direct Full time

    Are you looking for a challenging and rewarding career in sales? Do you have what it takes to succeed in a fast-paced and dynamic environment?We are seeking a Customer Experience Specialist to join our team at Global Direct. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business...


  • Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full time

    We are seeking a highly skilled Operations and Customer Experience Specialist to join our team in Durban. As an Operations and Customer Experience Specialist, you will create PNR bookings from scratch, manage queues, do ticketing and reissues, and respond to client and supplier queries.The ideal candidate should have/be the following:A qualification relevant...


  • Durban, KwaZulu-Natal, South Africa Career-seekers Recruitment Solutions Full time

    Job Title: Customer Experience Management System SpecialistWe are seeking a highly skilled Customer Experience Management System Specialist to join our team at Career-seekers Recruitment Solutions in Cape Town, South Africa. About the RoleThe ideal candidate will be responsible for managing and administering the customer relationship management (CRM) system...


  • Durban, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    Job OverviewTalksure is seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team. This is an excellent opportunity for individuals with a passion for quality and customer satisfaction.About the RoleThe primary responsibility of this position is to ensure that our customers receive the best possible experience. As a Quality...


  • Durban, KwaZulu-Natal, South Africa The Unlimited Full time

    Job Title : Customer Experience Transformation LeadWe are seeking an experienced Customer Experience Specialist to drive the digital transformation of our customer journey at The Unlimited.Key Responsibilities:Lead quality engagements across all touchpoints to ensure a seamless brand experience.Leverage data insights to enhance customer experiences and...


  • Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Title: Insurance Operations DirectorCompany Overview:Customer Experience People SA Ltd is a leading provider of customer experience solutions in the insurance industry. We are committed to delivering exceptional results and exceeding our clients' expectations.Job Description:We are seeking a highly skilled and experienced Team Leader to lead our teams...


  • Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

    **About the Role**We are seeking a skilled Service Advisor to join our team at Bosch Umhlanga. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the vehicle service process.You will work closely with technicians, parts personnel, and customers to...


  • Durban, South Africa Unilever Full time

    **Customer Experience Team: Customer Facing Specialist** **PNP/Boxer** **MAIN JOB PURPOSE**: The CF specialist is responsible for their customer group’s short-term replenishment cycle in their assigned categories. Collaboratively working with DC to improve On-Shelf Availability, service levels and SOH reduction via detailed knowledge of the customers...


  • Durban, KwaZulu-Natal, South Africa FIREFLY Full time

    Job DescriptionFIREFLY is seeking a skilled Customer Service Specialist to manage a high volume of incoming and outgoing calls. Key responsibilities include generating red alerts and escalating issues to management, building trust with customers through interactive communication, and obtaining accurate information using company-provided tools. The ideal...


  • Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full time

    About UsBonafide Human Capital (Pty) Ltd is a leading provider of automotive services, committed to delivering exceptional customer experiences.


  • Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Hollywoodbets. This is an exciting opportunity for a talented individual to drive customer-centric initiatives and contribute to the growth of our business.Job DescriptionDevelop and implement comprehensive customer experience strategies that align with our...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    About The Legends AgencyAt The Legends Agency, we are committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you will play a vital role in developing and implementing strategies that expand our market reach and enhance customer engagement.Our ideal candidate is a results-driven...


  • Durban, KwaZulu-Natal, South Africa CareerBox Africa Full time

    Job SummaryWe're seeking a highly skilled Customer Experience Representative to join our team at CareerBox Africa. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences and driving business growth.About UsCareerBox Africa is a leading provider of career development solutions for young...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    We are a small family-owned company that values excellent customer service and great first impressions. Located in the beautiful city of Durban, we pride ourselves on being heavily involved in the local business community.Our ideal candidate will be responsible for promoting exceptional customer experiences through various channels, including phone calls,...


  • Durban, South Africa Kerry Full time

    **Requisition ID** 50090 **Position Type** FT Permanent **Recruiter **#LI-TS1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...


  • Durban, South Africa Jobted ZA C2 Full time

    If you have experience in delivering operational and commercial performance metrics across the business and successfully run the management of Team Managers -delivering revenue, gross margin and reached while driving and developing an effective culture than this role is for you Essential Requirements: - Minimum 12 months of management experience within...