B2b Sales Development Specialist

3 weeks ago

Durban, South Africa SupportYourApp Full time

Passionate about technology and possess excellent communication and negotiation skills? Now you have a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions as a **Sales Development Specialist**.

In this role, you will be responsible for establishing the first contact with leads, generating qualified leads, nurturing strategies with potential clients and contributing to the overall sales pipeline.

Excited? Let’s see what it takes

**What you will do**:

- Generate new leads through multiple channels;
- Qualify inbound leads based on predefined criteria and do the first communication touchpoint;
- Create, develop and implement outbound strategies;
- Build relationships with key decision-makers at target companies to grow opportunities in the sales pipeline;
- Nurture existing leads: build and maintain relationships with prospects through consistent communication;
- Ensure smooth handoff and communication with the Growth Team on qualified leads;
- Keep records in the CRM system accurate and up-to-date;
- Collaborate with senior staff members in order to develop sales opportunities (communication with clients, agreement preparation, update deals in CRM, etc.);
- Coordinate with other team members and departments to optimize the sales effort (e.g. research tasks);
- Achieve and exceed individual targets and KPIs, such the number of qualified leads, conversion rates and appointments set;
- Attend regular team meetings, discussions, brainstorms.

**What you need to succeed in this role**:

- Fluent English (C1-C2 both in writing and speaking);
- Excellent communication and negotiation skills;
- 1+ years of experience in sales development, leadgen or related roles in a B2B environment, ideally within the IT industry;
- Familiarity with CRM systems (HubSpot) and prospecting tools;
- Experience in building outbound and lead generation strategies to engage leads into the overall sales pipeline;
- Inbound lead qualification skills to respond to inbound inquiries and qualify them based on predefined criteria;
- Discipline and great time management skills;
- Stress resistance and ability to communicate assertively, handle feedback and work on improvement;
- Ability to perceive, use, understand, manage, and handle emotions in different situations;
- Ability to work independently and as part of a team in a fast-paced environment;
- Fast learning skills, adaptability to new environments and flexibility to quickly grasp new concepts;
- Out of the box thinking with desire to explore creative ideas with a proactive approach.

**Benefits and Perks**:

- Business hours;
- Opportunity to work fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Good bonuses for referring friends;
- Paid intensive training and probation;
- Work-life balance;
- Responsive management interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development.

**Who we are**:
**SupportYourApp** is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and **send your CV in English**, pointing out your outstanding skills

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