Call Centre Team Leader
6 months ago
**About Shared Mobility Africa**:
Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to hear from you
The Team Leader will play a key role in achieving operational goals, fostering a positive work environment, and driving continuous improvement.
**Responsibilities**:
- Lead and motivate a team of customer service representatives to achieve performance targets.
- Conduct regular team meetings to communicate goals, expectations, and updates.
- Provide guidance and support to team members, addressing concerns and promoting a positive work culture.
- Monitor and evaluate team performance against key performance indicators (KPIs).
- Implement performance improvement plans as needed and recognize and reward outstanding performance.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify training needs and coordinate with the training department to ensure team members are equipped with necessary skills.
- Provide ongoing coaching and mentorship to enhance individual and team performance.
- Foster a culture of continuous learning and development within the team.
- Analyze call data and other relevant metrics to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to address and resolve escalated customer issues.
- Serve as a liaison between the team and upper management, conveying relevant information and updates.
- Foster open communication channels within the team, encouraging feedback and suggestions.
- Prepare and deliver regular reports on team performance and key metrics.
- Conduct regular audits of customer interactions and provide feedback for improvement.
- Collaborate with the quality assurance team to address and resolve quality-related issues.
**Qualifications and Experience**
- Diploma/ Bachelor's degree in Call Centre, Communication, or a related field
- 2+ years proven experience in a call center team leader role
- 5+ years proven experience in a call center environment.
- Previous experience in a leadership or supervisory role.
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in using call center software and customer relationship management (CRM) tools.
- Ability to work flexible hours and adapt to changing priorities.
**Competencies**:
- Strong Leadership skills
- Team Building
- Excellent communication and interpersonal skills
- Attention to detail and problem-solving skills.
- Time Management
- Customer Focus
- Adaptability
- Conflict Resolution
**Salary**: Up to R10 000,00 per month
**Education**:
- Diploma (required)
**Experience**:
- Call Centre Environment: 5 years (required)
- supervisory role: 2 years (required)
- Call Centre Team Leader: 3 years (required)
-
Call Centre Team Leader
1 day ago
Midrand, South Africa Sanlam Full time**What will you do?** - Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of...
-
Call Centre Agent
6 months ago
Midrand, South Africa Shared Mobility Africa Full time**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...
-
Call Centre Agent
6 months ago
Midrand, South Africa Shared Mobility Africa Full time**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...
-
Call Centre Agent
3 months ago
Midrand, South Africa Premier Full time**Main Purpose** The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. **Key Responsibilities** - **Communication & stakeholders**...
-
Call Centre Manager
6 months ago
Midrand, South Africa Bridgena Barnard Personnel Group Full timeGauteng, Midrand - R 450 000 - R 640 000 Annually Cost To Company (Market related, Negotiable) Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Matric or equivalent 6 -8 years' experience in the...
-
Customer Care Associate
6 months ago
Midrand, South Africa DataTech Recruitment Full time**Responsibilities**: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls...
-
Contact Centre Supervisor
6 months ago
Midrand, South Africa Fidelity Services Group Full time**MAIN PURPOSE OF JOB**: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment - Experience in people...
-
Client Services Team Leader
6 months ago
Midrand, South Africa PSG Financial Services Full timeAt PSG Wealth, we are committed to delivering exceptional client experiences and providing tailored financial solutions. As a Client Services Team Lead, you will play a pivotal role in ensuring our clients receive top-notch service and support. You will lead a team dedicated to building strong client relationships, resolving inquiries efficiently, and...
-
Customer Service Call Centre Expert
3 weeks ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeAre you passionate about delivering exceptional customer experiences?About the RoleWe are seeking a skilled Customer Service Call Centre Consultant to join our team at iSON Xperiences. As a key member of our call centre team, you will play a vital role in providing top-notch service to our customers, ensuring their queries are resolved efficiently and...
-
Call Centre Operators X2
3 months ago
Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time**Direct Reporting Line** Head: Student Recruitment **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...
-
Level 2: Call Centre Sales Supervisor =sales
7 months ago
Midrand, South Africa Fidelity Services Group Full time**Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and Reconnection** **JOB TITLE**: Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) Reconnections **MAIN PURPOSE OF JOB**: - Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers...
-
Call Centre Administrator X5
6 months ago
Midrand, South Africa Blue Label Telecoms Full time**JOB PURPOSE** **RESPONSIBILITIES** **Administration Responsibilities** - Handling and logging of all first line customer and stakeholder enquiries on the predefined systems - Initiate outbound phone calls to customers utilizing provided leads or answers and responds to incoming calls - Utilize multiple software systems efficiently to access customer...
-
Maintenance Call Center Manager
8 months ago
Midrand, South Africa Afrirent Auto Full timeAre you a Call Center Manager with technical experience looking on joining a fastest growing group of companies? Afrirent Holdings is looking for a Call Center Manager to oversee and optimize the operations of a call center dedicated to handling maintenance-related inquiries, service requests and other issue. **Duties and Tasks** - Ensuring that calls are...
-
Call Centre Consultant
6 months ago
Midrand, South Africa Premier Full timeWe are committed to creating a vibrant working environment where all employees are passionate and excited about their contribution. Our on-going aim is to be recognised as a leading FMCG employer and to create a working environment where people feel free to share ideas and goals. A career opportunity has arisen in the** Call Centre Consumer Lines Department...
-
Business Development Call Centre Consultant
3 weeks ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeiSON Xperiences is seeking a highly skilled Business Development Call Centre Consultant to join our team. As a key member of our customer-facing department, you will play a critical role in delivering exceptional customer experiences through effective communication, empathy, and problem-solving skills.Salary: R450 000 - R600 000 per annumAbout the Role:The...
-
Debt Collection Team Leader
6 months ago
Midrand, South Africa Hahn Collections (Pty) Ltd Full timeHahn Collections is looking for a strong and motivated Debt Collection Team Leader to join our team. **REQUIREMENTS**: - Matric Certificate - Tertiary qualification or course is advantageous, but not required - 3 years of debt collection call center experience, 1-2 years of management experience in debt collection - Excalibur & Swordfish Debt Collection...
-
Team Leader
3 months ago
Midrand, South Africa Liquid Tech (Pty) Ltd. Full timeResponsible for all operational tasks and activities within co-location and other operational areas. This will include activities such as planning and implementation of racks, cable trays, power distribution unit and network connectivity, ensuring compliance with defined capacity thresholds, as well as the budget for rack and cable infrastructure....
-
Call Centre Operator
6 months ago
Midrand, South Africa Fidelity Services Group Full time**Requirements**: **1.1)** Matric certificate or equivalent qualification. **1.2)** Basic Life Support (BLS) qualification or First Aid Level 3 would be advantageous **1.3)** Experience in: Fire **or** Medical **or** combined service in an operations call centre. **1.4) **Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to...
-
Sales Agent
6 months ago
Midrand, South Africa Isilumko Staffing Full timeIf you have gained 2-3 years' of Outbound Call Centre experience, within short term insurance and have a RE 5 certificate or will be writing it soon (dependent on DOFA date). There is a role towards Kosmosdal, with a well known short term insurance client. Basic and uncapped commission. First 2 months' will consist of training. Looking for Top Performers...
-
Call Centre Operators X3
1 month ago
Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time**Direct Reporting Line** Head: Student Recruitment **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...