Call Centre Team Leader

5 days ago

Midrand, South Africa Shared Mobility Africa Full time

**About Shared Mobility Africa**:
Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to hear from you

The Team Leader will play a key role in achieving operational goals, fostering a positive work environment, and driving continuous improvement.

**Responsibilities**:

- Lead and motivate a team of customer service representatives to achieve performance targets.
- Conduct regular team meetings to communicate goals, expectations, and updates.
- Provide guidance and support to team members, addressing concerns and promoting a positive work culture.
- Monitor and evaluate team performance against key performance indicators (KPIs).
- Implement performance improvement plans as needed and recognize and reward outstanding performance.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify training needs and coordinate with the training department to ensure team members are equipped with necessary skills.
- Provide ongoing coaching and mentorship to enhance individual and team performance.
- Foster a culture of continuous learning and development within the team.
- Analyze call data and other relevant metrics to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to address and resolve escalated customer issues.
- Serve as a liaison between the team and upper management, conveying relevant information and updates.
- Foster open communication channels within the team, encouraging feedback and suggestions.
- Prepare and deliver regular reports on team performance and key metrics.
- Conduct regular audits of customer interactions and provide feedback for improvement.
- Collaborate with the quality assurance team to address and resolve quality-related issues.

**Qualifications and Experience**
- Diploma/ Bachelor's degree in Call Centre, Communication, or a related field
- 2+ years proven experience in a call center team leader role
- 5+ years proven experience in a call center environment.
- Previous experience in a leadership or supervisory role.
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in using call center software and customer relationship management (CRM) tools.
- Ability to work flexible hours and adapt to changing priorities.

**Competencies**:

- Strong Leadership skills
- Team Building
- Excellent communication and interpersonal skills
- Attention to detail and problem-solving skills.
- Time Management
- Customer Focus
- Adaptability
- Conflict Resolution

**Salary**: Up to R10 000,00 per month

**Education**:

- Diploma (required)

**Experience**:

- Call Centre Environment: 5 years (required)
- supervisory role: 2 years (required)
- Call Centre Team Leader: 3 years (required)

  • Call Centre Team Leader

    2 weeks ago

    Midrand, Gauteng, South Africa Shared Mobility Africa Full time

    About Shared Mobility Africa:Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to hear...

  • Contact Centre Team Leader

    2 weeks ago

    Midrand, Gauteng, South Africa Digital Generation Full time

    We are currently looking for a Contact Centre Admin, that will be based at DigitalResponsibilities: Running and Managing the call centre daily. Set targets for all Call Centre Agents Understand the organizations products, services, procedures, and guidelines and communicate same to team leaders Monitor all calls to ensure that due procedures and quality...

  • Team Leader: Contact Centre

    6 days ago

    Midrand, South Africa SACAA Full time

    **OVERALL PURPOSE OF THE JOB** - Manages and leads the Contact Centre Team. - Communicates organisations goals, safety practices, and deadlines to team. - Motivates team members and assesses performance. - Participate in hiring and training and keep management updated on team performance. - Communicate concerns and policies among management and team...

  • Team Leader: Contact Centre

    2 weeks ago

    Midrand, Gauteng, South Africa SACAA Full time

    OVERALL PURPOSE OF THE JOB Manages and leads the Contact Centre Team. Communicates organisations goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Participate in hiring and training and keep management updated on team performance. Communicate concerns and policies among management and team members.Operations...

  • Call Centre Supervisor

    3 days ago

    Midrand, South Africa The Globevest Group Full time

    **Salary**: Market related** **Location**: Midrand** **Job type**: Permanent** **Industry**: FMCG** **Reference Number**: RDT.D.CCS.04042024** **COMPANY DESCRIPTION**: Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. **JOB DESCRIPTION**: Reporting to the Credit and Call Centre...

  • BMW Team Leader

    4 weeks ago

    Midrand, South Africa iSON Xperiences Full time

    BMW Financial Services - Customer Service - Team Leader Based in Midrand   The position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to...

  • BMW Team Leader

    4 weeks ago

    Midrand, South Africa Adzuna ZA B C2 Full time

    BMW Financial Services - Customer Service - Team LeaderBased in Midrand  The position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure...

  • BMW Team Leader

    4 weeks ago

    Midrand, South Africa iSON Xperiences Full time

    BMW Financial Services - Customer Service - Team LeaderBased in Midrand  The position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure...

  • BMW Team Leader

    4 weeks ago

    Midrand, South Africa Adzuna ZA B C2 Full time

    BMW Financial Services - Customer Service - Team LeaderBased in Midrand  The position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure...

  • BMW Team Leader

    4 weeks ago

    Midrand, South Africa iSON Xperiences Full time

    BMW Financial Services - Customer Service - Team LeaderBased in Midrand  The position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure...

  • BMW Team Leader

    4 weeks ago

    Midrand, South Africa iSON Xperiences Full time

    BMW Financial Services - Customer Service - Team Leader Based in Midrand   The position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to...

  • Bmw - Team Leader

    4 weeks ago

    Midrand, South Africa iSON Xperiences Full time

    **BMW Financial Services - Customer Service - Team Leader** **Based in MidrandÂ** Â **Main Responsibilities will include but will not be limited to**: - Leading and managing a team of +- 21agents - Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly - Attendance and leave management process and updating...

  • BMW Team Leader

    2 weeks ago

    Midrand, Gauteng, South Africa iSON Xperiences Full time

    BMW Financial Services - Customer Service - Team LeaderBased in MidrandThe Team Leader is responsible for leading an inbound customer service team and ensuring high-quality service delivery aligned with customer objectives. Additionally, they collaborate with other teams in the Contact Centre to maintain a consistent Customer Experience.Main...

  • Call Centre Supervisor

    2 weeks ago

    Midrand, Gauteng, South Africa The Globevest Group Full time

    Salary: Market related**Location: Midrand**Job type: Permanent**Industry: FMCG**Reference Number: RDT.D.CCS **COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION:Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible...

  • Call Centre Agent

    3 weeks ago

    Midrand, South Africa Afrirent Holdings Full time

    Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...

  • Call Centre Supervisor

    4 weeks ago

    Midrand, South Africa The Globevest Group Full time

    Salary: Market relatedLocation: MidrandJob type: PermanentIndustry: FMCGReference Number: RDT.D.CCS.04042024COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to...

  • Call Centre Agent

    3 weeks ago

    Midrand, South Africa Shared Mobility Africa Full time

    **About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

  • Bmw - Team Leader

    2 weeks ago

    Midrand, Gauteng, South Africa iSON Xperiences Full time

    BMW Financial Services - Customer Service - Team LeaderBased in MidrandÂÂMain Responsibilities will include but will not be limited to:Leading and managing a team of +21agents Coaching and developing agents through continuous oneonone sessions i.e. daily, weekly and monthly Attendance and leave management process and updating matrix Manage and motivate...

  • Sales Team Leader

    4 weeks ago

    Midrand, South Africa M&M Staffing Solutions Full time

    **KEY RESPONSIBILITIES** - Achieve sales targets grow our product in profitable and sustainable manner. - Communicating job requirements and performance standards to others - Conducting performance feedback meetings - Ensure sales targets are met. - Build and maintain relationships with relevant stakeholders. - Identify and meet stakeholder needs, including...

  • Call Centre Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Afrirent Holdings Full time

    Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.We are looking for a Call Centre Agent to join our team and take us...