Team Leader

3 months ago

Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

Responsible for all operational tasks and activities within co-location and other operational areas. This will include activities such as planning and implementation of racks, cable trays, power distribution unit and network connectivity, ensuring compliance with defined capacity thresholds, as well as the budget for rack and cable infrastructure. Responsible for the coordination of all work carried out in the Data Halls, supervision of technicians and customers and third parties.

Key Result Areas:
Data Centre Colocation Planning
- Assist with Design and implementation of capacity management according to availability and client requirements
- Assist with Management of floorplan capacity and defining standards for implementation
- Provide input to sales and product management team/s to support product strategies/objectives into solutions that drive market awareness and revenue growth in the Colocation space
- Configuration of equipment location (floor/rack space), which includes power, network connectivity and cooling capacity
- Manage Asset and availability Management within the colocation space
- Assist with Vendor Management for all services relating to Colocation and Meet Me Rooms
- Manage and control network entry points and cabling solutions within the Data Centres environments
- Provide support on major bids in order to fine tune our client facing value proposition as and where required and respond with appropriate services and solutions
- Provide oversight and guidance to projects teams for a variety of projects within the Data Centre and co-location space
- Onsite supplier management - implementation, RAMS and SOW documentation to be submitted.

Data Centre Colocation Management
- Day-to-day management of colocation space (racks, keys, cages, power feeds, networking)
- Responsible for ensuring continued support and building of relationships with existing and new customers
- Responsible for planning, implementing and maintaining of equipment, racks, cages and cabling
- Manage and coordinate all projects related to Carrier and ISP Fibre entries into the Data Centre facility
- Assist with writing Standard Operating Procedures and Emergency Operating Procedures for all activities related to colocation tasks and processes (SOP’s and EOP’s)
- Support Operational Service Level Agreements in alignment to customer contracts
- Assist with ensuring that all Operational policies, processes and procedures are followed for any client related activity inside the Data Halls (SOP’s and EOP’s)
- Manage escalations of customer faults, alarms and incidents, repair of faults and restoration of services
- Assist with ensuring customer/client relationships are maintained through constant interactions (Meetings, Audits, Visits)
- Assist & support the integration between Data Centre Operations and Security, Infrastructure and Health and Safety departments for procedures, incidents, changes and reporting with regards to all customer/vendor interactions
- Manage & coordinating with customers to ensure proper notification and communication are done on all changes in the DC space
- Manage & assist any additions, changes or improvements in the Co-locations and associated areas.
- Responsible for ensuring Project/construction activities do not negatively affect operational activities in areas of responsibilities
- Responsible for Logging & tracking of Change Control activities.
- Responsible for DCIM deployment and management

Data Centre Colocation Reporting
- Assist with Customer monthly billing information on usage and space allocation
- Responsible for weekly, monthly Customer reporting on security, infrastructure and RHS (Remote hand services) activities.
- Assist with ad-hoc customer audit reports and business reviews
- Responsible for gathering Capacity and Availability information for reporting purposes
- Responsible for capturing and compiling all relevant data for monthly reviews
- Responsible for reporting on Request, Incident, Problem and Change management activities

Finance and Administration
- Assist with writing all technical specification and motivations to ensure procurement are able to source contracts according to Colocation Standards
- Assist with gathering relevant data provided to the financial department for accurate monthly billing to customers

Formal Qualifications
- Relevant IT or Engineering qualification
- Certified Data Centre Professional is an added advantage

Experience
- 3-5 years' experience in Data Centre Colocation
- 3-5 years' experience with IT systems and networking
- 3-5 years' experience with Cabling & Cable management
- 3-5 years advanced Experience & Knowledge of Ticketing systems
- 3-5 years' experience with Data Centre infrastructure systems

Knowledge & Skills
- Knowledge of Data Centre Colocation Systems
- Knowledge of Data Centre Power Systems, HVAC and Monitoring Systems
- Knowledge of Data Centre Infrastructure and Security Systems
- Deep understanding of Data Halls Tec

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