Call Centre Operators X2
2 weeks ago
**Direct Reporting Line**
Head: Student Recruitment
**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE)
**The IIE's Varsity College, Online Centre (Midrand) **has vacancies for Call Centre Operators X2.**
**Duties and Responsibilities**
**Fulfilling Telesales Function**
- Makes initial telephonic contact with prospective students within 24 hours.
- Establish as to whether or not the student meets the entry requirements
- If the student does not meet the entry requirements, offer an alternative course.
- Acquires and capturing student's details for the database.
- Captures student's details on the database.
- Books consultations for the Student Advisors (Distance)
- Discusses the course(s) in detail.
- Manages the Lead to Application conversion rate as set out by the HSR.
- Responds to prospect / student queries and concerns.
- Completes confirmation calls / reschedule appointments.
- Completes SIMS records to track activity.
**General Activities**
- Assist the Head: Student Recruitment with any related admin / marketing tasks.
- Capturing of database on SIMS.
**Competencies required**:
- High level of accuracy required in both typing and data capturing
- Well spoken over the telephone
- Excellent organisational and administration skills
**Minimum Qualification requirements**:
- Matric essential, relevant tertiary qualification is recommended however not essential.
**Minimum Work Experience requirements**:
- Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.
**Working Hours**:
- Monday to Friday : 08:00 -17: 00
**Salary**:
- Competitive salary commensurate with experience.
**Benefits**:
- Lifelong learning opportunities through LinkedIn Learning subscriptions.
- Staff and family discounts on educational programs within our brand portfolio.
- Incentive bonus structure based on performance and achievement of goals.
- Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
- Birthday vouchers to celebrate your special day.
- Competitive annual leave allowance for well-deserved time off and rejuvenation.
**Application Response**:
**Technical Support**:
**The IIE's Varsity College** is an Equal Opportunity Employer. However, preference will be given to previously underrepresented groups in accordance with the South African Employment Equity Act.
-
Call Centre Operations Head
1 week ago
Midrand, South Africa CareerfinderZA Full timeKey Performance Area: - Manage operations and teams - hourly, daily and monthly KPIs - Hiring, training, coaching, and leading call centre and sales representatives as they provide support for customers - Maintain and grow existing relationships with clients - Contribute to improving our current products and services - Actively seek out and pursue new...
-
Call Centre Supervisor Midrand
4 days ago
Midrand, Gauteng, South Africa Globevest Placements (Pty) Ltd. Full timeCall Centre SupervisorOur client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.Duties & ResponsibilitiesReporting to the Credit and Call Centre Manager, the Call Centre Supervisor is responsible for the effective management of the Call Centre team whose primary objective is to provide...
-
Call Centre Agent
2 weeks ago
Midrand, South Africa DTL Full timeA Towing and Recovery Company is looking to employ a Call Centre Agent with previous Call Centre experience. Well Spoken Computer Literate Ability to Multi Task Ability to work shifts Able to use Google Maps and all other relevant apps **Salary**: R6,000.00 - R7,000.00 per month **Experience**: - Call Centre: 2 years (preferred)
-
Call Centre Manager
2 weeks ago
Midrand, South Africa Mobify Tracker Full time**Job Title**: Manager of Call Centre Customer Services **Subsidiary**: MobifyTracker PTY LTD **Location**: Midrand **Job Type**: Full-Time We are seeking a highly skilled and motivated individual to join our team as a Manager of Call Centre Customer Services. As the Manager, you will be responsible for overseeing the day-to-day operations of our call...
-
Call Centre Agent
2 weeks ago
Midrand, South Africa Afrirent Holdings Full timeAfrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...
-
Call Centre Agent
3 weeks ago
Midrand, South Africa Mobalyz Full time**Job Advert Summary**: Mobalyz is seeking a dedicated and customer-focused Call Centre Agent to provide first-rate support and build lasting customer relationships. The agent will be the front-facing interface between Mobalyz and the customer, engaging with the customer on a personal, professional basis. The agent will reflect the company’s values,...
-
Call Centre Agent
3 weeks ago
Midrand, South Africa Afrirent Holdings Full timeAfrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...
-
Call Centre Agent
2 weeks ago
Midrand, South Africa Shared Mobility Africa Full time**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...
-
Call Centre Agent
2 weeks ago
Midrand, South Africa MobifyTracker Full timeWilling to work the night shift or public holidays. - Meet daily service delivery to customers as per the set quality assurance guidelines. - Maintain customer relationships by following quality assurance guidelines. - Participate in coaching and development plans received from Supervisor. - Ensure correct product information is communicated to the customers...
-
Call Centre Manager Professional
4 days ago
Midrand, Gauteng, South Africa Globevest Placements (Pty) Ltd. Full timeCustomer Service Supervisor OpportunityGlobevest Placements (Pty) Ltd. is looking for a dedicated Call Centre Manager Professional to oversee the daily operations of the Call Centre team.Key ResponsibilitiesThe selected candidate will be responsible for:Fostering a collaborative environment among team members, promoting open communication and...
-
Call Centre Consultant
2 weeks ago
Midrand, South Africa SEIG Insure Full timeHandling Inbound and Outbound Calls, Ensure that Customers make buying Decisions, Cold Calling. **Job Types**: Full-time, Part-time Part-time hours: 40 per week **Salary**: R6,000.00 per month Ability to commute/relocate: - Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required) **Experience**: - Cold calling: 3 years...
-
Junior Call Centre Supervisor
2 weeks ago
Midrand, South Africa Fidelity Services Group Full timeAssisting in the formulation of targets for individuals and teams - Answering questions from staff and providing guidance and feedback **Job brief** We are looking for a competent **Junior Call centre supervisor** to organize and direct the staff of our call centre. You will be responsible for assessing their work and give them feedback to maximize...
-
Call Centre Consultant
3 weeks ago
Midrand, South Africa Thanda Human Capital Full time**Purpose of the Job**: Collections on accounts that are in arrears in order to rehabilitate the accounts in a cost effective manner. This is done primarily by telephone. Data capturing. Identifying queries and complaints on accounts. Customer Service. Achieve set productivity and collection targets. **Requirements**: - Matric - MUST - 1 year working...
-
Call Centre Service Advisor
1 day ago
Midrand, Gauteng, South Africa Defy Appliances Full timeWe are currently on a search for a call centre service advisor to join the largest manufacturer and distributor of major appliances company in Southern Africa, to be based in Midrand. In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.KEY RESPONSIBILITIES:Liaising...
-
Call Centre Consultant
2 weeks ago
Midrand, South Africa G4S Full timeJob Introduction G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Call Centre Learnership for Learners with disability based at our operations in Gauteng G4S Cash Deposita has a learnership opportunity within our Call Centre Consultant based at our operations in Midrand. Reporting to the National...
-
Call Centre Agents
1 week ago
Midrand, South Africa SoluGrowth (Pty) Ltd. Full time**RESPONSIBILITIES** SoluGrowth is looking for Call Centre Agents to respond and to resolve customer requests, enquiries, queries, and complaints via multimedia channels. - Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer. - Responds to all customers with willingness and appropriate tone and...
-
Customer Care Associate
1 week ago
Midrand, South Africa DataTech Recruitment Full time**Responsibilities**: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls...
-
Maintenance Call Centre Agent
2 weeks ago
Midrand, South Africa Afrirent Holdings Full timeAfrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Maintenance Call Centre Agent to join our...
-
Supervisor: Collections Call Centre
3 weeks ago
Midrand, South Africa Markalao Recruitment Full time**Main Purpose of the Job** - To manage a team of Collections Agents to collect on delinquent accounts in an efficient and effective manner.. **Minimum Experience** - 1-year supervisory experience - 3 years working experience in a Call Centre **Improve Cash Collections and **efficiencies.** - Control and manage targets for the team. - Identify gaps between...
-
Isp Call Centre Clerk
1 week ago
Midrand, South Africa Dante Personnel Full timeGauteng, Midrand A well established Telecommunication company based in Midrand is looking for an Internet Service Provider Call Centre Clerk to join their team **Minimum requirements**: - Matric required - Relevant tertiary qualification advantageous - 2+ Years experience working in a similar environment/ similar role - Experience on Percol8, Nagios,...