Call Centre Administrator X5

5 months ago

Midrand, South Africa Blue Label Telecoms Full time

**JOB PURPOSE**

**RESPONSIBILITIES**

**Administration Responsibilities**
- Handling and logging of all first line customer and stakeholder enquiries on the predefined systems
- Initiate outbound phone calls to customers utilizing provided leads or answers and responds to incoming calls
- Utilize multiple software systems efficiently to access customer information, update records, and maintain processes
- Demonstrate excellent written and verbal communication skills to effectively engage with customers and convey product information
- Maintains positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism
- Display soft skills, such as empathy and active listening, to build rapport and establish trust with customers during interactions
- Meet or exceed mandated timelines and comply with turnaround time, productivity, and quality standards set by the company
- Respond to enquiries and queries (prioritizing as appropriate), investigate problems, and develop remedial plans to resolve problems within acceptable time parameters
- Conduct retention conversations with customers over the phone, highlighting product features, benefits, and upselling opportunities
- Escalate incidents and problems as appropriate to enhance timeous resolution
- Follow up with customers, providing feedback, guidance and information to clients and service providers

**Customer Service**
- To offer excellent customer service to all internal and external customers
- To display a customer orientation
- To embody the “customer is king” philosophy

**Collaboration**
- The ability to work in conjunction with other internal and external parties towards the achievement of a common goal.

**Operational Compliance**
- Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct

**BEHAVIOURAL COMPETENCIES**
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Being Resilient
- Interpersonal Savvy
- Action Oriented
- Optimizes Work Processes
- Situational Adaptability
- Demonstrates Self-Awareness
- Plans and Aligns

**SKILLS**
- Navigates Customer Challenges
- Verbal Communication
- Customer-Focused Approach
- Manages Resistance
- Understands Customer Needs
- Adaptive Mindset
- Policy and procedures

**EDUCATION**
- Matric

**EXPERIENCE**
- 1 - 2 years’ experience in an in/outbound Contact Centre
- 6 months or more experience in a customer service role
- Contact Centre Operational Skills
- Strong team player with excellent verbal and written communication skills
- Demonstrated organizational skills, including the ability to multitask, prioritize tasks, and follow up promptly
- Flexibility to work a varied and adaptable schedule as required
- Exceptional customer service skills, with a focus on active listening, clear verbal and written communication, and maintaining a professional telephone demeanour
- Basic understanding of company products, services, and policies
- PC literacy with a solid understanding of basic computer functions and software usage
- Capability to ask probing questions and effectively diffuse tense situations with customers
- Strong time management and decision-making abilities to prioritize tasks effectively

  • Call Centre Manager

    5 months ago

    Midrand, South Africa Bridgena Barnard Personnel Group Full time

    Gauteng, Midrand - R 450 000 - R 640 000 Annually Cost To Company (Market related, Negotiable) Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Matric or equivalent 6 -8 years' experience in the...

  • Call Centre Manager

    6 months ago

    Midrand, South Africa Mobify Tracker Full time

    **Job Title**: Manager of Call Centre Customer Services **Subsidiary**: MobifyTracker PTY LTD **Location**: Midrand **Job Type**: Full-Time We are seeking a highly skilled and motivated individual to join our team as a Manager of Call Centre Customer Services. As the Manager, you will be responsible for overseeing the day-to-day operations of our call...

  • Sales/Call Centre Director

    1 month ago

    Midrand, Gauteng, South Africa RPO Recruitment Full time

    Sales/Call Centre Manager Job DescriptionRPO Recruitment is seeking a highly motivated and experienced Sales/Call Centre Manager to lead and manage their dynamic team. The ideal candidate will possess strong leadership skills, a proven track record in sales and call centre management, and a passion for the water industry.Key Responsibilities:Develop and...

  • Call Centre Agent

    6 months ago

    Midrand, South Africa Shared Mobility Africa Full time

    **About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

  • Call Centre Agent

    5 months ago

    Midrand, South Africa Shared Mobility Africa Full time

    **About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

  • Call Centre Agent

    2 months ago

    Midrand, South Africa Premier Full time

    **Main Purpose** The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. **Key Responsibilities** - **Communication & stakeholders**...

  • Sales/Call Centre Manager

    4 months ago

    Midrand, South Africa RPO Recruitment Full time

    RPO's client is seeking a highly motivated and experienced Sales/Call Centre Manager to lead and manage their dynamic team. The ideal candidate will possess strong leadership skills, a proven track record in sales and call centre management, and a passion for the water industry. This role requires an individual who can drive sales performance, enhance...

  • Call Centre Team Leader

    5 months ago

    Midrand, South Africa Shared Mobility Africa Full time

    **About Shared Mobility Africa**: Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to...

  • Customer Care Associate

    6 months ago

    Midrand, South Africa DataTech Recruitment Full time

    **Responsibilities**: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls...

  • Call Centre Operators X2

    2 months ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line** Head: Student Recruitment **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Call Centre Agent

    5 months ago

    Midrand, South Africa Metropolitan Life Full time

    **Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

  • Call Coordinator

    5 months ago

    Midrand, South Africa UT Information Technologies (Pty) Ltd Full time

    CALL COORDINATOR **Job Purpose**: To allocate, monitor and manage calls received for support and ensure completion of the service within the clients SLA. Manage Clients/Users requests and communicate with users and Engineers to coordinate service. **Required: Qualifications** Grade 12 Business Administration or Call Centre Certificate A+ and N+...

  • Call Centre Consultant

    6 months ago

    Midrand, South Africa Premier Full time

    We are committed to creating a vibrant working environment where all employees are passionate and excited about their contribution. Our on-going aim is to be recognised as a leading FMCG employer and to create a working environment where people feel free to share ideas and goals. A career opportunity has arisen in the** Call Centre Consumer Lines Department...

  • Call Centre Operators X3

    1 week ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line** Head: Student Recruitment **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Level 2: Call Centre Sales Supervisor =sales

    6 months ago

    Midrand, South Africa Fidelity Services Group Full time

    **Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and Reconnection** **JOB TITLE**: Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) Reconnections **MAIN PURPOSE OF JOB**: - Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers...

  • Call Centre Operator

    5 months ago

    Midrand, South Africa Fidelity Services Group Full time

    **Requirements**: **1.1)** Matric certificate or equivalent qualification. **1.2)** Basic Life Support (BLS) qualification or First Aid Level 3 would be advantageous **1.3)** Experience in: Fire **or** Medical **or** combined service in an operations call centre. **1.4) **Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to...

  • Maintenance Call Center Manager

    7 months ago

    Midrand, South Africa Afrirent Auto Full time

    Are you a Call Center Manager with technical experience looking on joining a fastest growing group of companies? Afrirent Holdings is looking for a Call Center Manager to oversee and optimize the operations of a call center dedicated to handling maintenance-related inquiries, service requests and other issue. **Duties and Tasks** - Ensuring that calls are...

  • Junior Customer Relations Officer X5

    5 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Contact Centre Trainee

    2 months ago

    Midrand, South Africa SACAA Full time

    **Overall, Purpose of the Job** To provide an end-to-end customer service to the SACAA clients. To improve the customer experience and customer satisfaction index. **Contact Centre** - Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day. - Track all customer inquiries in the approved systems...

  • Sales Agent

    6 months ago

    Midrand, South Africa Isilumko Staffing Full time

    If you have gained 2-3 years' of Outbound Call Centre experience, within short term insurance and have a RE 5 certificate or will be writing it soon (dependent on DOFA date). There is a role towards Kosmosdal, with a well known short term insurance client. Basic and uncapped commission. First 2 months' will consist of training. Looking for Top Performers...