Level 2: Call Centre Sales Supervisor =sales

4 weeks ago

Midrand, South Africa Fidelity Services Group Full time

**Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and Reconnection**

**JOB TITLE**:
Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) Reconnections

**MAIN PURPOSE OF JOB**:

- Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers for Reconnections and Relocations.
- Support business partners in improving their reconnection rate.
- Drive Reconnection and Relocation appointments to improve the business reconnection rate. Maintain a healthy customer base in line with Reconnection and Relocation targets. Ensure the moving process, sops and practices are followed and adhered to. Ensure all existing clients receive exceptional service at all times. Drive the team to achieve these results.
- Playing a vital role in assisting to improve Business Recon Rate and Attrition.

**QUALIFICATION & EXPERIENCE**:
- Grade 12
- Customer Service experience is essential.
- Understanding of Call Centre policies and practices.
- Sales experience.
- Proven experience in driving results and exceeding targets.
- Managing a team or Supervisory experience will be advantageous.
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience advantageous

**RESPONSIBILITIES &DUTIES**:
- Handling of inbound and outbound queries escalated to your level.
- Ensure correct and effective booking Relocation and Reconnection appointments.
- Ensure correct cancelling of moving profiles for your area.
- Ensure great customer service is delivered in your team at all times.
- Achieve ALL targets examples but not limited to QA, strike rates, GM and KPI’s.
- Assisting in the planning/implementation of new processes/projects/campaigns.
- Complete Adhoc paperwork/reporting/tasks as required.
- Work closely within a team to identify/solve queries and staff wellbeing.
- Ensure Team is logged in as per CCC workforce requirements
- Ensure SOP Compliance and Adherence
- Devise ways to optimize processes and keep agents motivated
- Keep management informed of issues and problems
- Prepare monthly / annual results and performance schedules
- Attend promotions/Training as required on an Adhoc basis off site.
- Ensure Reporting is completed accurately hourly/daily/weekly/monthly as required.
- Client billing to be captured correctly activated and maintained.
- Adhere to all other CCC policies and procedures
- Ensure Appointments adherence, sales rules and channel discipline is followed in line with company requirements.
- Manage the telephonic recon process
- Drive inter-departmental technical liaison regarding installation booking or link up booking, between your team and technical team.
- Attending meetings, training, conferences and workshops when required.
- Keep your workstation/office neat and tidy at all times.
- Not abuse company telephone for private calls.

  • Level 2: Call Centre Sales Supervisor =sales

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and ReconnectionJOB TITLE:Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) ReconnectionsMAIN PURPOSE OF JOB: Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers for Reconnections and...

  • Call Centre Supervisor

    5 days ago

    Midrand, South Africa The Globevest Group Full time

    **Salary**: Market related** **Location**: Midrand** **Job type**: Permanent** **Industry**: FMCG** **Reference Number**: RDT.D.CCS.04042024** **COMPANY DESCRIPTION**: Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. **JOB DESCRIPTION**: Reporting to the Credit and Call Centre...

  • Call Centre Supervisor

    2 weeks ago

    Midrand, Gauteng, South Africa The Globevest Group Full time

    Salary: Market related**Location: Midrand**Job type: Permanent**Industry: FMCG**Reference Number: RDT.D.CCS **COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION:Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible...

  • Call Centre Supervisor

    4 weeks ago

    Midrand, South Africa The Globevest Group Full time

    Salary: Market relatedLocation: MidrandJob type: PermanentIndustry: FMCGReference Number: RDT.D.CCS.04042024COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to...

  • Supervisor: Collections Call Centre

    2 months ago

    Midrand, South Africa Markalao Recruitment Full time

    **Main Purpose of the Job** - To manage a team of Collections Agents to collect on delinquent accounts in an efficient and effective manner.. **Minimum Experience** - 1-year supervisory experience - 3 years working experience in a Call Centre **Improve Cash Collections and **efficiencies.** - Control and manage targets for the team. - Identify gaps between...

  • Call Centre Sales Agent 2018

    2 months ago

    Midrand, Gauteng, South Africa Jobking Full time

    Outbound call centre agentOur Business is based in Johannesburg, Midrand.We are looking for Dynamic Outbound Call centre sales staff for telesales positions.Excellent Telephone Skills are requiredCustomer service oriented and candidate must work well in a teamTarget driven candidates are required to apply for this positionMust be able to work well under...

  • Sales Administrator

    2 weeks ago

    Midrand, South Africa ESM-Effective Sales and Merchandising Full time

    **Job Title**: Sales Administrator **Department**: Back office/ Call Centre **Reports to**: Call Centre Manager **Travel Percentage**: 0% Description of job purpose: Co-ordination, compilation and execution of National data and order capture. **General** - Capture orders as per Company Policy and procedure - Managing calls in a timely, professional and...

  • Sales Administrator

    2 weeks ago

    Midrand, Gauteng, South Africa ESM-Effective Sales and Merchandising Full time

    Job Title: Sales AdministratorDepartment: Back office/ Call CentreReports to: Call Centre ManagerTravel Percentage: 0%Description of job purpose: Co-ordination, compilation and execution of National data and order capture.General Capture orders as per Company Policy and procedure Managing calls in a timely, professional and effective manner Must communicate...

  • Call Centre Agent

    1 week ago

    Midrand, South Africa The Globevest Group Full time

    **Salary**: Market related** **Location**: Midrand** **Job type**: Fixed Term Contract** **Industry**: FMCG** **Reference Number**: RDT.D.CCA.01032024** **COMPANY DESCRIPTION**: Our client, a well-established company within the FMCG sector is looking for an experienced Call Centre Agent to join their team on a fixed term contract basis. **JOB...

  • Contact Centre Sales Agent

    4 weeks ago

    Midrand, South Africa Fidelity Services Group Full time

    **REPORTS TO**:Contact Centre Sales Manager **BASED IN**:Inland Region (Midrand) **QUALIFICATION & EXPERIENCE**: - Grade 12 or equivalent - Knowledge of customer service principles and practices - Telephonic Sales Support - Knowledge of administrative procedures - Knowledge of security industry beneficial - Fully bilingual **JOB REQUIREMENTS & OTHER...

  • Call Centre Agent

    3 weeks ago

    Midrand, South Africa Afrirent Holdings Full time

    Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...

  • Customer Relations Sales Agent Level 2

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Title: New Business Specialist - CCC Level 2 FindU AgentReporting to: Sales SupervisorLocation: CCC Ulwazi MidrandOverall Purpose of the role:To drive new sales, maintain a healthy customer base as well as ensure all existing clients receive service within regards to _Secure Home, Secure Connect, RiskWatch_ and FindU business. As well as other new business...

  • Ccc Outbound Sales Admin Agent Level 2

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    CCC Outbound Sales Admin Agent Level 2Reporting to: CCC Outbound Sales SupervisorMinimum Qualifications and Experience: Matric At least 1 to 2 years' experience within a contact center, of which admin experience would be Continuous Improvement experience Proven experience as an office administrator, office assistant or relevant role Outstanding communication...

  • Call Centre Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Afrirent Holdings Full time

    Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.We are looking for a Call Centre Agent to join our team and take us...

  • Call Centre Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Afrirent Holdings Full time

    Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.We are looking for a Call Centre Agent to join our team and take us...

  • Outbound Level 2 Sales Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Outbound Customer Service Retention Agent Level 2Reporting to: Customer Service Retention SupervisorOverall Purpose of the Job:Minimum Qualifications and Experience: Matric A minimum of 2 years customer service experience. At least 1 to 2 years' experience within a contact center, of which client retention experience would be beneficial. Continuous...

  • Customer Care Associate

    3 weeks ago

    Midrand, South Africa DataTech Recruitment Full time

    **Responsibilities**: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls...

  • Maintenance Call Centre Agent

    4 weeks ago

    Midrand, South Africa Afrirent Holdings Full time

    Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Maintenance Call Centre Agent to join our...

  • Technical Dispatch Agent Level 2

    3 weeks ago

    Midrand, South Africa Fidelity Services Group Full time

    **JOB DESCRIPTION - TECHNICAL DISPATCH AGENT LEVEL 2** DEPARTMENT: CCC Customer Contact Centre REPORTS TO: Technical Supervisor BASED IN: Midrand JHB QUALIFICATION & EXPERIENCE: - Grade 12 - Customer Service oriented and experience - Coordinating Schedules & Appointments - Call Centre experience beneficial - Continuous Improvement experience...

  • Call Centre Agent

    2 weeks ago

    Midrand, Gauteng, South Africa The Globevest Group Full time

    Salary: Market related**Location: Midrand**Job type: Fixed Term Contract**Industry: FMCG**Reference Number: RDT.D.CCA **COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector is looking for an experienced Call Centre Agent to join their team on a fixed term contract basis.JOB DESCRIPTION:MAIN DUTIES & RESPONSIBILITIES: Internal...