Contact Centre Supervisor

**Overall, Purpose of the Job** To provide an end-to-end customer service to the SACAA clients. To improve the customer experience and customer satisfaction index. **Contact Centre** - Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day. - Track all customer inquiries in the approved systems...

**Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and Reconnection** **JOB TITLE**: Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) Reconnections **MAIN PURPOSE OF JOB**: - Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers...

Call Centre Consultants Are Needed Urgently. No Experience required. Applications in progress and position suitable for beginners. Responsbilities - Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify...

The Supervisor oversees the setup and service of all events, ensuring that all staff are providing excellent customer service and that the event runs smoothly. They coordinate staff, assign tasks, ensure adherence to safety guidelines, and maintain quality control. They also develop and implement procedures to ensure a successful event. Role Purpose The...

**Requirements**: **1.1)** Matric certificate or equivalent qualification. **1.2)** Basic Life Support (BLS) qualification or First Aid Level 3 would be advantageous **1.3)** Experience in: Fire **or** Medical **or** combined service in an operations call centre. **1.4) **Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to...

Position title : Shift Supervisor Position reports to : DSC Operations Manager Grade : C2 Business Unit : CBRE Excellerate Location : Site **CBRE Data Centre Overview** CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to...

Vacancy: Warhourse Supervisor Midrand **Salary**: R20 - 25 000 per month depending on experience **REQUIREMENTS**: 5+ Years Experience in Warehouse and Logistics Degree in Logistics and advantage Stock Control Cost control Logistics (couriers and deliveries) Warehouse experience. Security Processing orders Organising the dispatch and delivery of...

**Responsibilities**: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls...

**SETTLEMENTS SUPERVISOR** **FCS Head Office - Midrand** **Reporting to - Settlements Manager - Zak Croukamp** **Job Introduction**: Overall administration and oversight of the settlement process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met. **Key Performance Areas: (not totally...

Gauteng, Midrand - R 450 000 - R 640 000 Annually Cost To Company (Market related, Negotiable) Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Matric or equivalent 6 -8 years' experience in the...

**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

**REPORTS TO**:Contact Centre Sales Manager **BASED IN**:Inland Region (Midrand) **QUALIFICATION & EXPERIENCE**: - Grade 12 or equivalent - Knowledge of customer service principles and practices - Telephonic Sales Support - Knowledge of administrative procedures - Knowledge of security industry beneficial - Fully bilingual **JOB REQUIREMENTS & OTHER...

**Main Purpose** The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. **Key Responsibilities** - **Communication & stakeholders**...

The Security Supervisor is responsible for assessing security risks and threats to the organisation and implementing operational methods and processes that mitigate physical security services; i.e. guarding, patrolling, regulating all access and egress, concierge service to the DBSA and the provision of VIP protection services as and when required. The...

Overview Hire Resolve is currently on the lookout for a skilled Operations Supervisor based in Midrand, Gauteng, to oversee the operations of a dynamic company. The successful candidate will be responsible for ensuring the efficient running of the operations department and implementing effective processes to maximize productivity. Responsibilities: -...

Proposed Job Title: Level 2 Call Centre Sales Supervisor -Outbound Reconnections Grade: Reporting to: CCC Outbound Sales and Client Retentions Manager **Job Summary Information** Function: Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers for Reconnections and...

Job DescriptionClient Relationship ManagementServe as the main point of contact for all clients, addressing queries, concerns, and requests in a timely and professional manner.Foster strong relationships with tenants, ensuring a high level of satisfaction and retention. Organize and promote community-building activities and networking events to enhance...

Key ResponsibilitiesClient Relationship Management: Serve as the primary point of contact for clients, addressing queries and concerns in a timely and professional manner, and fostering strong relationships to ensure high levels of satisfaction and retention.Operations and Maintenance: Oversee the daily operations of the office space, ensuring it is clean,...

**Requirements**: **1.1)** Matric certificate or equivalent qualification. **1.2)** Basic Life Support (BLS) qualification or First Aid Level 3 would be advantageous **1.3)** Experience in: Fire **or** Medical **or** combined service in an operations call centre. **1.4) **Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to...