Contact Centre Supervisor

**Overall, Purpose of the Job** To provide an end-to-end customer service to the SACAA clients. To improve the customer experience and customer satisfaction index. **Contact Centre** - Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day. - Track all customer inquiries in the approved systems...

**Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and Reconnection** **JOB TITLE**: Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) Reconnections **MAIN PURPOSE OF JOB**: - Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers...

**Overall purpose of the job**: The aim of this role is to assist the Lead Monitoring Centre Associate in all aspects of the smooth running of the Monitoring Centre and assist associates in completion of monitoring tasks. **Minimum qualifications and experience**: - Grade 12 (Matric) - PSIRA Registered (Grade C) - 132 Shifts Worked As MCAIV - Monitoring...

The Supervisor oversees the setup and service of all events, ensuring that all staff are providing excellent customer service and that the event runs smoothly. They coordinate staff, assign tasks, ensure adherence to safety guidelines, and maintain quality control. They also develop and implement procedures to ensure a successful event. Role Purpose The...

**Requirements**: **1.1)** Matric certificate or equivalent qualification. **1.2)** Basic Life Support (BLS) qualification or First Aid Level 3 would be advantageous **1.3)** Experience in: Fire **or** Medical **or** combined service in an operations call centre. **1.4) **Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to...

Position title : Shift Supervisor Position reports to : DSC Operations Manager Grade : C2 Business Unit : CBRE Excellerate Location : Site **CBRE Data Centre Overview** CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to...

Vacancy: Warhourse Supervisor Midrand **Salary**: R20 - 25 000 per month depending on experience **REQUIREMENTS**: 5+ Years Experience in Warehouse and Logistics Degree in Logistics and advantage Stock Control Cost control Logistics (couriers and deliveries) Warehouse experience. Security Processing orders Organising the dispatch and delivery of...

**Responsibilities**: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls...

**SETTLEMENTS SUPERVISOR** **FCS Head Office - Midrand** **Reporting to - Settlements Manager - Zak Croukamp** **Job Introduction**: Overall administration and oversight of the settlement process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met. **Key Performance Areas: (not totally...

Gauteng, Midrand - R 450 000 - R 640 000 Annually Cost To Company (Market related, Negotiable) Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Matric or equivalent 6 -8 years' experience in the...

**REPORTS TO**:Contact Centre Sales Manager **BASED IN**:Inland Region (Midrand) **QUALIFICATION & EXPERIENCE**: - Grade 12 or equivalent - Knowledge of customer service principles and practices - Telephonic Sales Support - Knowledge of administrative procedures - Knowledge of security industry beneficial - Fully bilingual **JOB REQUIREMENTS & OTHER...

**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

**Job ID**:18390**Position Type**:Full-Time**Job Function**:Distribution / Logistics / Supply Chain**Workplace Type**:Distribution Center**Division**:TFG Logistics**Province**:Gauteng**Location**:Johannesburg North**Suburb**:Midrand (Midrand)Position Description: **DC Supervisor - Gauteng - Midrand** **You will be adding ongoing value through dedication,...

The Security Supervisor is responsible for assessing security risks and threats to the organisation and implementing operational methods and processes that mitigate physical security services; i.e. guarding, patrolling, regulating all access and egress, concierge service to the DBSA and the provision of VIP protection services as and when required. The...

**Main Purpose** The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. **Key Responsibilities** - **Communication & stakeholders**...

RPO's client is seeking a highly motivated and experienced Sales/Call Centre Manager to lead and manage their dynamic team. The ideal candidate will possess strong leadership skills, a proven track record in sales and call centre management, and a passion for the water industry. This role requires an individual who can drive sales performance, enhance...

We have an exciting opportunity for young energetic individuals, that are looking to kick start their career in the call center sector. Th contact center learnership opportunity will run for a period of months, made up of theory and practical components. Â **Requirements**: - must be aged between 18-28 years old - Completed Grade 12 successfully -...

Hire Resolve is currently on the lookout for a skilled Operations Supervisor based in Midrand, Gauteng, to oversee the operations of a dynamic company. The successful candidate will be responsible for ensuring the efficient running of the operations department and implementing effective processes to maximize productivity. Responsibilities - Oversee daily...

Overview Hire Resolve is currently on the lookout for a skilled Operations Supervisor based in Midrand, Gauteng, to oversee the operations of a dynamic company. The successful candidate will be responsible for ensuring the efficient running of the operations department and implementing effective processes to maximize productivity. Responsibilities: -...