Contact Centre Supervisor

**Salary**: Market related** **Location**: Midrand** **Job type**: Permanent** **Industry**: FMCG** **Reference Number**: RDT.D.CCS.04042024** **COMPANY DESCRIPTION**: Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. **JOB DESCRIPTION**: Reporting to the Credit and Call Centre...

Salary: Market related**Location: Midrand**Job type: Permanent**Industry: FMCG**Reference Number: RDT.D.CCS **COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION:Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible...

Salary: Market relatedLocation: MidrandJob type: PermanentIndustry: FMCGReference Number: RDT.D.CCS.04042024COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to...

**OVERALL PURPOSE OF THE JOB** - Manages and leads the Contact Centre Team. - Communicates organisations goals, safety practices, and deadlines to team. - Motivates team members and assesses performance. - Participate in hiring and training and keep management updated on team performance. - Communicate concerns and policies among management and team...

**Overall, Purpose of the Job** To provide an end-to-end customer service to the SACAA clients. To improve the customer experience and customer satisfaction index. **Contact Centre** - Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day. - Track all customer inquiries in the approved systems...

OVERALL PURPOSE OF THE JOB Manages and leads the Contact Centre Team. Communicates organisations goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Participate in hiring and training and keep management updated on team performance. Communicate concerns and policies among management and team members.Operations...

We are currently looking for a Contact Centre Admin, that will be based at DigitalResponsibilities: Running and Managing the call centre daily. Set targets for all Call Centre Agents Understand the organizations products, services, procedures, and guidelines and communicate same to team leaders Monitor all calls to ensure that due procedures and quality...

Vacancy: Commercial Contact Centre ManagerPeople/Function Management: Duel reporting Commercial / SubscriberMajor Responsibilities: Handling of inbound and outbound queries escalated to your level. Ensure correct and effective booking communication with internal and external client. Ensure great customer service is always delivered in your team. Assisting in...

**Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and Reconnection** **JOB TITLE**: Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) Reconnections **MAIN PURPOSE OF JOB**: - Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers...

**Main Purpose of the Job** - To manage a team of Collections Agents to collect on delinquent accounts in an efficient and effective manner.. **Minimum Experience** - 1-year supervisory experience - 3 years working experience in a Call Centre **Improve Cash Collections and **efficiencies.** - Control and manage targets for the team. - Identify gaps between...

**Vacancy**: Commercial Contact Centre Manager **People/Function Management**: Duel reporting Commercial / Subscriber **Major Responsibilities**: - Handling of inbound and outbound queries escalated to your level. - Ensure correct and effective booking -communication with internal and external client. - Ensure great customer service is always delivered in...

**Overall purpose of the job**: The aim of this role is to assist the Lead Monitoring Centre Associate in all aspects of the smooth running of the Monitoring Centre and assist associates in completion of monitoring tasks. **Minimum qualifications and experience**: - Grade 12 (Matric) - PSIRA Registered (Grade C) - 132 Shifts Worked As MCAIV - Monitoring...

**Requirements**: **1.1)** Matric certificate or equivalent qualification. **1.2)** Basic Life Support (BLS) qualification or First Aid Level 3 would be advantageous **1.3)** Experience in: Fire **or** Medical **or** combined service in an operations call centre. **1.4) **Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to...

Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and ReconnectionJOB TITLE:Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) ReconnectionsMAIN PURPOSE OF JOB: Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers for Reconnections and...

Position title : Shift Supervisor Position reports to : DSC Operations Manager Grade : C2 Business Unit : CBRE Excellerate Location : Site **CBRE Data Centre Overview** CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to...

REPORTS TO:Contact Centre Sales ManagerBASED IN:Inland Region (Midrand)QUALIFICATION & EXPERIENCE: Grade 12 or equivalent Knowledge of customer service principles and practices Telephonic Sales Support Knowledge of administrative procedures Knowledge of security industry beneficial Fully bilingualJOB REQUIREMENTS & OTHER ATTRIBUTES: Computer literate (MS...

Position title : Shift SupervisorPosition reports to : DSC Operations ManagerGrade : C2Business Unit : CBRE ExcellerateLocation : SiteCBRE Data Centre OverviewCBRE manages the maintenance of Data Centres and is committed to the provision of anefficient and effective critical engineering maintenance service. The primary function is to ensure100% uptime of...

Vacancy: Warhourse Supervisor Midrand **Salary**: R20 - 25 000 per month depending on experience **REQUIREMENTS**: 5+ Years Experience in Warehouse and Logistics Degree in Logistics and advantage Stock Control Cost control Logistics (couriers and deliveries) Warehouse experience. Security Processing orders Organising the dispatch and delivery of...

**SETTLEMENTS SUPERVISOR** **FCS Head Office - Midrand** **Reporting to - Settlements Manager - Zak Croukamp** **Job Introduction**: Overall administration and oversight of the settlement process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met. **Key Performance Areas: (not totally...

**Responsibilities**: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls...