Customer Service Call Centre Expert

2 weeks ago


Midrand, Gauteng, South Africa iSON Xperiences Full time

Are you passionate about delivering exceptional customer experiences?

About the Role

We are seeking a skilled Customer Service Call Centre Consultant to join our team at iSON Xperiences. As a key member of our call centre team, you will play a vital role in providing top-notch service to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Resolve Customer Queries: Respond to inbound calls and emails, handling customer inquiries and resolving issues in a timely and professional manner.
  • Process Requests: Handle and resolve reconciliation items, update standard letters and documents, and refer to procedure manuals when necessary.
  • Provide Quotes and Support: Offer settlement quotes, request deal adjustments, and assist with natis requests, moratoriums, change of banking details, and exit letters.
  • Loading Beneficiaries and Request Refunds: Assess and verify documents provided for loading beneficiaries and request refunds (IPA and automated).
  • Escalate Additional Finance and Bank Allocations: Process additional finance on current agreements and investigate bank allocations.
  • Liaise with Stakeholders: Communicate with clients, dealers, insurance providers, and internal departments to ensure seamless collaboration.
Requirements and Qualifications

To succeed in this role, you should possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You should also be proficient in using technology and have strong analytical skills.

Benefits

As a valued member of our team, you can expect a competitive salary, $50,000 - $70,000 per annum, depending on your experience. Our benefits package includes opportunities for growth and development, flexible working hours, and a supportive work environment.



  • Midrand, Gauteng, South Africa iSON Xperiences Full time

    iSON Xperiences is seeking a highly skilled Business Development Call Centre Consultant to join our team. As a key member of our customer-facing department, you will play a critical role in delivering exceptional customer experiences through effective communication, empathy, and problem-solving skills.Salary: R450 000 - R600 000 per annumAbout the Role:The...


  • Midrand, Gauteng, South Africa iSON Xperiences Full time

    You will be responsible for delivering exceptional customer service through prompt and professional communication via voice and email correspondence. This role involves handling and resolving customer queries efficiently, ensuring a one call resolution wherever possible.Answer calls within 20 seconds to drive service level and achieve one call resolution by...


  • Midrand, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are on the lookout for an exceptional Customer Services Consultant to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our valued customers.Respond to customer inquiries in a timely and professional manner, ensuring that their queries are resolved efficiently and...


  • Midrand, Gauteng, South Africa Autorecruit Full time

    We are seeking a skilled Customer Service Representative to join our team at Autorecruit. As a Switchboard Operator and Customer Care Representative, you will play a critical role in providing exceptional service to our customers.Key ResponsibilitiesSwitchboard Operator Duties:Efficiently manage all incoming calls and direct them to the appropriate...


  • Midrand, Gauteng, South Africa iSON Xperiences Full time

    Job Description:We are seeking a highly skilled Business Development Consultant to join our team at iSON Xperiences. As a Business Development Consultant, you will be responsible for developing and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.Key Responsibilities:Develop and execute...


  • Midrand, Gauteng, South Africa Fusion Personnel Full time

    Job SummaryFusion Personnel is seeking an experienced Customer Service Consultant to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers.About the RoleThis role involves handling high volumes of incoming calls, addressing product or service issues, and collecting...


  • Midrand, Gauteng, South Africa Autorecruit Full time

    We are seeking an enthusiastic and professional individual to join our team as a Customer Service Representative in the automobile industry. If you have excellent communication skills, a passion for customer service, and a strong ability to manage multiple tasks simultaneously, we would love to hear from you.Key ResponsibilitiesSwitchboard Operator...


  • Midrand, Gauteng, South Africa Fusion Personnel Full time

    About the RoleFusion Personnel seeks a skilled Customer Service Liaison Representative to join our team. In this role, you will provide exceptional customer service, addressing product or service issues, and ensuring customer satisfaction.Key ResponsibilitiesRecord and update customer account information, including account details and communication...


  • Midrand, Gauteng, South Africa High Select Auto Full time

    High Select Auto is offering a competitive $40,000 - $60,000 per annum salary for the right candidate to fill our Receptionist position. If you are a detail-oriented team player who thrives in a fast-paced environment, this could be the ideal opportunity for you.About UsAt High Select Auto, we pride ourselves on providing exceptional customer service and...


  • Midrand, Gauteng, South Africa Organon Full time

    About the Role:We are seeking a highly skilled Customer Relations Expert to join our team in South Africa. As a Senior Customer Representative, you will play a critical role in promoting our pharmaceutical and medical products to healthcare professionals.Key Responsibilities:Liaise with healthcare professionals to increase awareness and adoption of our...


  • Midrand, Gauteng, South Africa Fusion Personnel Full time

    Job OverviewFusion Personnel is seeking a highly skilled Customer Service Operations Specialist to join our team. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences and ensuring the highest level of satisfaction.About the RoleThis is a challenging and rewarding opportunity for an...


  • Midrand, Gauteng, South Africa Flink Recruitment Full time

    Role OverviewWe are seeking a highly skilled Sales and Customer Service Representative to join our team at Flink Recruitment.In this role, you will be responsible for providing exceptional customer service, managing customer relationships, and driving sales growth. Key Responsibilities:Customer Engagement: Assist walk-in customers by providing information,...


  • Midrand, Gauteng, South Africa High Select Auto Full time

    Job DescriptionJob Title: ReceptionistThe ideal candidate for High Select Auto car dealership is a detail-oriented team player who will be the first point of contact for customers at the dealership, greeting them in a polite, energetic and well-spoken manner. Key Responsibilities:Answer and direct phone callsAdministrative dutiesProvide customers with a...


  • Midrand, Gauteng, South Africa Organon Full time

    About the RoleWe are seeking an experienced Customer Service Representative to join our team in Eastern Cape, South Africa. As a key member of our sales force, you will be responsible for promoting and selling our pharmaceutical products to healthcare professionals and managing budgets.Key ResponsibilitiesLiaise with healthcare professionals to increase...


  • Midrand, Gauteng, South Africa Dis-Chem Pharmacies Full time

    We are seeking a skilled and customer-focused Retail Sales Associate to join our team at Dis-Chem Pharmacies in Fourways. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and provide exceptional customer service.Job SummaryThis is a part-time opportunity for a reliable and motivated...


  • Midrand, Gauteng, South Africa Objective Personnel Full time

    We are looking for a skilled Customer Service Coordinator to join our team at Objective Personnel. This is a challenging role that requires strong communication and problem-solving skills.About the Role:This position involves assisting with resolving customer service problems, performing various administrative tasks, and ensuring that all legal documents are...


  • Midrand, Gauteng, South Africa Würth Full time

    Würth South Africa Co. (Pty) Ltd seeks a dynamic Customer Sales Consultant to represent the company as a brand ambassador and deliver sales services to customers.Key ResponsibilitiesTarget achievement through effective sales strategies.Servicing existing customers according to predetermined schedules.Updating customer information as required.Preparing and...


  • Midrand, Gauteng, South Africa Autorecruit Full time

    Job Title: ReceptionistWe are seeking a proactive and friendly receptionist to manage front desk operations and deliver outstanding customer service. This role is crucial in ensuring smooth communication between customers and technicians.Responsibilities:* Greet customers and manage incoming inquiries* Schedule appointments and manage the calendar* Process...


  • Midrand, Gauteng, South Africa Organon Full time

    Job DescriptionAbout OrganonOrganon is a global healthcare company dedicated to delivering innovative solutions for women's health. Our mission is to make a world of difference for women, their families, and communities.Job SummaryWe are seeking a highly motivated and experienced Senior Customer Representative to join our team. As a Representative, you will...

  • Centre Director

    1 month ago


    Midrand, Gauteng, South Africa Office & Co Full time

    Key ResponsibilitiesClient Relationship Management: Serve as the primary point of contact for clients, addressing queries and concerns in a timely and professional manner, and fostering strong relationships to ensure high levels of satisfaction and retention.Operations and Maintenance: Oversee the daily operations of the office space, ensuring it is clean,...