Customer Service Call Centre Expert
2 weeks ago
Are you passionate about delivering exceptional customer experiences?
About the RoleWe are seeking a skilled Customer Service Call Centre Consultant to join our team at iSON Xperiences. As a key member of our call centre team, you will play a vital role in providing top-notch service to our customers, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities- Resolve Customer Queries: Respond to inbound calls and emails, handling customer inquiries and resolving issues in a timely and professional manner.
- Process Requests: Handle and resolve reconciliation items, update standard letters and documents, and refer to procedure manuals when necessary.
- Provide Quotes and Support: Offer settlement quotes, request deal adjustments, and assist with natis requests, moratoriums, change of banking details, and exit letters.
- Loading Beneficiaries and Request Refunds: Assess and verify documents provided for loading beneficiaries and request refunds (IPA and automated).
- Escalate Additional Finance and Bank Allocations: Process additional finance on current agreements and investigate bank allocations.
- Liaise with Stakeholders: Communicate with clients, dealers, insurance providers, and internal departments to ensure seamless collaboration.
To succeed in this role, you should possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You should also be proficient in using technology and have strong analytical skills.
BenefitsAs a valued member of our team, you can expect a competitive salary, $50,000 - $70,000 per annum, depending on your experience. Our benefits package includes opportunities for growth and development, flexible working hours, and a supportive work environment.
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