Call Centre Team Leader

3 weeks ago

Midrand, South Africa MiWay Full time

Who are we?
- Grade 12/Standard 10/NQF 4 Minimum Experience Required
- Minimum 5 years short-term insurance experience
- Minimum 3 years Claims experience
- 2 years Supervisory/Management experience
- Solid understanding of the claims system and claims procedures: inclusive of claims, investigations, procurement and legal department processes
- Motor and Non motor claims experience
- Commercial Claims experience will be beneficial

Essential Requirements
- Grade 12/Standard 10/NQF 4
- Must be highly proficient in dealing with clients at all levels
- Comprehensive knowledge of legal liability and state regulations
- Thorough knowledge of claims investigation techniques
- Excellent written and verbal communication skills
- Attention to detail
- Supervisory skills
- Self-motivated, inspire others
- Motivation and desire to excel
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Performance management experience
- Commitment to personal and team goals
- Professionalism
- Good interviewing skills
- Provide technical guidance to team members Knowledge and Skills Drive leads and service targets Coaching, quality and compliance Reporting and communication Management of employees Personal Attributes Decision quality - Contributing independently Interpersonal savvy - Contributing independently Plans and aligns - Contributing independently Directs work - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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