Customer Care Agent

Hotel: voco, The Bank, Rosebank voco, The Bank, is not just a hotel; it's an experience crafted with care and delivered with passion. Managed by Valor Hospitality Partners, we are dedicated to providing exceptional service and creating memorable moments for our guests. **Responsibilities**: - Greet and welcome guests as soon as they arrive at the hotel -...

Hotel: voco, The Bank, Rosebank voco, The Bank, is not just a hotel; it's an experience crafted with care and delivered with passion. Managed by Valor Hospitality Partners, we are dedicated to providing exceptional service and creating memorable moments for our guests. Are you a night owl with a passion for hospitality and meticulous attention to detail?...

**Purpose**: - To ensure effective and efficient Service Desk services, 1st level support are delivered to the customer. **Main Responsibilities**: - First point of contact for customers end-users during the scheduled shift period - Provide 1st level IT support telephonically and/or via remote take over - Adhere to the KPIs and SLAs agreed with the...

**Responsibilities**: - Provide technical support to end-users for hardware and software issues - Install and configure computer systems, software, and peripherals - Troubleshoot network and computer system problems and diagnose hardware and software issues - Install, maintain, and upgrade computer systems and network equipment - Collaborate with internal...

Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure all service calls are closed on time Assist the...

**Contact Centre Manager** **Company** A well-established International Company in the Travel Industry is looking for Contact Centre Manager to join their team. **Purpose** Working alongside the Managing Director and global stakeholders, the Contact Centre Manager is responsible for leading and managing a world-class Contact Centre environment. This role...

**Accounts Assistant** **Company** A well-established Company in the Travel Industry is looking for an Accounts Assistant to assist with Accounts Payable for their USA accounts. **Job Purpose**: Responsible for all aspects of accounting as it relates to client reservations. This position manages payments, refunds, adjustments, commissions and...

Company Description - Global Shared Services, at Anglo American, has an exciting opportunity for an Internal Controls Analyst. Here you will play a critical role in ensuring the adequacy of and improving the GSS internal control landscape, through reviews of its internal controls and implementing remediation actions. **Finances are vital** As Global Shared...

Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...

Are you a dynamic and results-oriented professional with a proven track record in Sales and Marketing within hotels and specifically catering to corporate blue-chip clients ? If so, voco, The Bank managed by Valor Hospitality Partners, is looking for someone just like you to join our team as a Sales and Marketing Manager. **About Us**: voco, The Bank, is...

Company Description - Anglo American has set its Burning Ambition to be the most valued mining company by all its stakeholders by 2023. A high-performing Global Shared Services (GSS) function, able to assist in driving the functional transformation agenda, as well as provide a broad range of critical support services to the business, is a key enabler to...

Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...