Engagement Principal

Company Description
- Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.

The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.

There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.

Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.

**Job Description**:

- The purpose of this role is to lead, develop and implement effective stakeholder engagement and change management initiatives at a strategic level for GSS. To effectively engage all GSS employees about the company and to manage and monitor delivery of robust, consistent, effective, innovative communications and change management initiatives timeously.

This role requires close integration of information from Group Employee Engagement together with GSS to support the Global Shared Service objectives and delivery of the strategy.

**KEY TASKS**

**Performance & Delivery**

Change Management:

- Be accountable for Global Shared Services change management methodology and ensure alignment with Anglo American Change Management Framework, tools, and templates and ensuring it is fit-for-purpose for strategic business change projects.
- Oversee change management and communication for strategic global/functional projects, GSS internal transformational projects and GSS operational projects.
- Oversee the Global Shared Services change management schedule for local and global initiatives to identify interdependencies, to support change readiness and minimise the impact of change fatigue.
- Use measurement mechanisms to test the effectiveness of the Change initiatives implemented and create remediating action plans.

Communications:

- Develop and implement all programmes for the Internal Communication function to ensure GSS strategies, priorities and programmes are effectively communicated to key stakeholders and employees.
- Manage and monitor delivery of robust, consistent, effective, and innovative communications.
- Optimise the use of local and Group communication channels (such as Eureka) to ensure access to information and knowledge sharing
- Ensure that an effective channel mix is utilised and delivered through the appropriate channels for employees and that those messages are being received.
- Review and approve communication content that affect all GSS employees ensuring alignment with the broader corporate narrative and activities.
- Develop communications for GSS clients informing them of critical business events such as public holidays, delays in service delivery, calendars and business legislation changes. E.g., Payroll calendars, Tax legislation changes, Annual events, organisational Structure changes and key contact changes.
- Engagement with Heads of Global Shared Services and People Services on communication approvals.
- Management of a robust GSS integrated internal communication calendar.
- Management of GSS client communications channels such as Eureka landing pages for clients.

Engagement:

- Oversee the planning, content creation, and delivery of regular engagements to GSS employees across regions such as APAC, LATAM and EMEA.
- Provide advice and support to key stakeholders to ensure GSS Engagement strategy is aligned to, e.g., GSS Leadership team and Service line leads, on their internal communication plans and activities, ensuring suitability, consistency and alignment with Group-wide priorities, messages and timing.
- Play a key role in the development and delivery of GSS Leadership Team strategy sessions and engagement sessions to ensure an engaged and aligned Leadership Team.
- Manage medium and large-scale employee events for GSS across regions.
- Oversee the measurement strategies and plans to include GSS employee surveys, online tracking and other listening techniques to develop a holistic view of employees’ beliefs, attitudes and preferences.
- Oversee the global employee engagement survey and support the implementation and embedding of the employee engagement survey Group and GSS action plan.
- Oversee the delivery of programmes, jointly with Group HR, to build internal understanding of the employer brand and desired employee experience and find and share stories of the brand in action linked to the Employee Value Proposition.
- Oversee the execution of the appropriate change management and employee engagement programmes to the support the continuous embedding and maintenance of a high performing GSS culture through the mobilized Change Agent Network.
- Ensure that employees are informed timeously, and in an open and transparent manner, of GSS developments -