Sales and Marketing Manager

2 weeks ago

Rosebank, South Africa Valor reimagining hospitality Full time

Are you a dynamic and results-oriented professional with a proven track record in Sales and Marketing within hotels
and specifically catering to corporate blue-chip clients ?
If so, voco, The Bank managed by Valor Hospitality Partners, is looking for someone just like you to join our team as a Sales and Marketing Manager.

**About Us**:
voco, The Bank, is not just a hotel; it's an experience crafted with care and delivered with passion. Managed by Valor Hospitality Partners, we are dedicated to providing exceptional service and creating memorable moments for our guests.

**Job Purpose**:
As the Sales and Marketing Manager, you will be the primary liaison between Operations and 3rd Party Distributors, responsible for positioning our business and services in the marketplace to maximize occupancy rates. Your role involves close collaboration with department teams to coordinate efforts in Sales, Reservations, and Operations. Additionally, you will ensure timely deliveries of updated information to 3rd Party Distributors, Consortia, OTA’s, and PCA’s.

**Key Performance Indicators**:
**Customer-Related**:
Sales Call reports

Successful Complaint Resolution ratio

Repeat guest ratio.

**People-Related**:
Coaching property employees on selling, up-sell, and cross-sell techniques

**Process-Related**:
Completeness of call sheets and supplier contact information.

Accuracy and completeness of Supplier Contracts

Adherence to Rate and Offering information distribution deadlines.

**Finance-Related**:
Occupancy Percentage

Average Daily Rate

Cost of Distribution

Booking status: Tentative to Confirmed ratio.

**Job Requirements (Essential Level)**:

- Ability to anticipate future circumstances, conditions, and requests.
- Ability to think strategically and tactically.
- Ability to comprehend and develop and communicate abstract concepts.
- Ability to correctly communicate detailed information and instruction to others.
- Operates comfortably in an environment of high levels of ambiguity.
- Ability to recognize market and revenue concerns.
- Ability to react quickly and negotiate shrewdly.
- Degree or equivalent in Hospitality Management/Financial Management.
- Extensive background in Sales and Marketing.
- Ability to communicate effectively in English.

**Job Requirements (Essential)**
- **_More than 5 years of experience in Sales operations in a luxury 5-Star hotel._**:

- **_OPERA experience essential._**:

- High levels of abstract reasoning.
- Proficiency in digital communication tools.
- Proficient in the interpretation of Guest Feedback metrics.
- Proficient in property-specific reservations and revenue software.
- Proficient in the management of various booking channels.

Duties and Responsibilities:

- Effectively manages processes and systems that enable Sales to be generated and guests to be comfortably accommodated to the highest standards of the hotel
- Effectively utilises property management software and tools to monitor the preferences of Hotel Guests and works to produce appropriate Sales and Promotional strategies
- Ensures that all enquiries are responded to, that accurate quotations are generated and sent to clients within the specified time frame
- Assists the Sales Executive and Reservations Manager to ensure that all 3rd Party distributors are correctly contracted with the correct commission structures
- With the Sales Executive and Reservations Manager, ensures that all Revenue Reports, Daily Pick-Up reports, Sales Activity, Strategy Adjustment reports are accurately produced with the specific time frame
- Takes responsibility for the performance of the Sales and Marketing functions of the hotel
- Attends trade shows and Sales events to Showcase the Group to the Market
- With the Director of Sales and Marketing, defines and sets in place the marketing campaigns for the hotel
- Ensure world-class service is delivered to the Guest, by collaborating with the 3rd Party Distributors on all matters impacting Bookings and the Guest Service provision
- Together with the relevant teams and specialists, ensures that policies, processes and standards directly affecting the Guests do reflect their safety, security concerns and preferences
- Takes charge of implementing, and maintaining of processes and systems that ensure the delivery of highly personalised service by the Sales team
- Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information
- Together with the Human Resources specialists, supports the selection of appropriately competent employees
- Ensures that all relevant department employees receive comprehensive training and coaching on Selling and Up/Cross-Selling skills
- Together with the Management team implements practices and activities to support the continuous development of Sales Department employees
- Completes feedback and performance appraisals for Direct Reports in time and according to the req

  • Marketing Manager

    5 days ago

    Rosebank, South Africa A 1L Realization (Pty) Ltd Full time

    Develop and implement Corporate and Investment Banking (CIB) Marketing and Communication strategies and plans which deliver results to the CIB Business, also supporting a universal bank role in in developing marketing strategies and plans that support the Africa China corridor. The role is responsible for development and delivery of the Real Estate Product...

  • Regional Sales Manager

    4 weeks ago

    Rosebank, South Africa Resolution Placement Agency Full time

    The Regional Sales Manager will further develop and maximise the distribution, net revenue and Gross Profit across the designated regional retail chains by increasing market share, executing against agreed promotional activities and multiple points of purchase combined with efficient customer service and the building of sustainable relationships. Roles and...

  • Hygiene Sales Representative

    6 days ago

    Rosebank, South Africa Measured Ability Group Holdings Full time

    **South Africa - Gauteng**, Rosebank** **Monthly Basic Plus Commission (Provident Fund, Market related, Negotiable)** **Our client who specialises in security services, parking management, pest control, cleaning, catering, and facilities management to name a few, is looking for a Hygiene Sales Representative to join their team in Dunkeld West,...

  • Cleaning Sales Consultant

    6 days ago

    Rosebank, South Africa Measured Ability Group Holdings Full time

    South Africa - Gauteng, Rosebank - R 20000 - R 25000 Monthly Basic Plus Commission (Provident Fund, Market related, Negotiable) Our client who specialises in security services, parking management, pest control, cleaning, catering, and facilities management to name a few, is looking for a Cleaning Sales Consultant to join their team in Dunkeld West,...

  • Security Sales Consultant

    6 days ago

    Rosebank, South Africa Measured Ability Group Holdings Full time

    **South Africa - Gauteng**, Rosebank** **R 20000 - R 25000 Monthly Basic Plus Commission (Provident Fund, Market related, Negotiable)** **Our client who specialises in security services, parking management, pest control, cleaning, catering, and facilities management to name a few, is looking for a Business Development Manager to join their team in Dunkeld...

  • Marketing Coordinator

    4 weeks ago

    Rosebank, South Africa Atlas Finance Full time

    Job purpose: To support marketing managers and executives on projects directed at maximizing company profits by assisting with administration across all marketing platforms and campaigns. Key Accountable Responsibilities: - Deliver all marketing administrative tasks timeously and accurately - To ensure stock levels are maintained and all orders for...

  • Call Centre Sales Manager

    6 days ago

    Rosebank, South Africa Evamattics Group Full time

    Great opportunity for a an experienced manager at XACT (a subsidiary of Evamattics Group) Are you a dynamic and results-driven individual with a proven track record in sales management? Do you possess excellent leadership skills and have a passion for building and motivating teams? If so, XACT has an exciting opportunity for you. Fuel your passion for sales...

  • Business Manager

    4 weeks ago

    Rosebank, South Africa Edustaff Full time

    **PRIMARY PURPOSE OF THIS JOB**: The Business Manager is responsible for the overall national operational performance of the Brands and the respective campus locations. The individual is accountable for the optimal performance of the campuses in terms of the key functional areas - marketing, sales, facilities, infrastructure and service delivery. This is an...

  • Regional Manager

    4 weeks ago

    Rosebank, South Africa Motify Full time

    **Job Overview**: Motify is a people driven Autotech business transforming service delivery in the automotive sector in South Africa, and other markets. It is a professional services business delivering knowledge and products to its customers whilst also reselling the Pinewood DMS. You will deliver a success-driven, results-focused Motify Leadership Team...

  • Chief Commercial Officer

    6 days ago

    Rosebank, South Africa SPARK Schools Full time

    SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...

  • Commercial Director

    4 weeks ago

    Rosebank, South Africa Resolution Placement Agency Full time

    The Commercial Director will be responsible for Developing and implementing commercial strategies according to company goals and objectives aiming to accelerate growth. Conducting market research and analysis to create detailed business plans on commercial opportunities for expansion, business development including finding new opportunities for the sales...

  • External Communications Manager

    7 days ago

    Rosebank, South Africa Isilumko Staffing Full time

    **One of South Africa's Top Banking and Financial Services Group is looking to hire a Marketing Manager.** **Contract - 1 July 2023 to 31 January 2024** **Rosebank** **Job Purpose**: To manage the external communications function in CIB Marketing. This role is fully accountable for the development and implementation of the CIB external communications...

  • Business Development Consultant

    4 weeks ago

    Rosebank, South Africa Kontak Recruitment SA Full time

    Rosebank, Gauteng - Sales **Business Development Consultant (JB3466)** Rosebank R5000.00 to R7000.00 + Excellent Incentivized Commission Duration: 3 Month Probation to Permanent A well-established legal firm is looking for a Business Development Consultant to join their Team. You will be responsible for driving business growth through lead generation,...

  • New Client Acquisition Executive

    7 days ago

    Rosebank, South Africa PikUniq Full time

    **About Role**:Do you thrive on seeking out new opportunities, opening doors, and making things happen? Are you a heavy-hitting trailblazer who brings an unparalleled level of self-assurance, aggressiveness, focus, and drive to the table? This intensive sales position may have your name on it! **About the company**:Operating within the field of Telematics...

  • Bar Manager

    6 days ago

    Rosebank, South Africa HotelJobs.co.za Full time

    My client who owns a very busy bar & restaurant in Rosebank, is currently in need of a Bar Manager to join them. You would need at least 5 - 7 years experience to be considered. For this position, we need a trustworthy and loyal Bar Manager to open and close the venue, do cash ups, manage staff and provide a great customer experience. Thorough, proven...

  • Procurement Manager From Fmcg

    4 weeks ago

    Rosebank, South Africa Fempower Personnel Full time

    A Procurement and Supplier Manager in the Fast-Moving Consumer Goods (FMCG) industry is responsible for managing the procurement process and overseeing relationships with suppliers. Their primary goal is to ensure that the company has a steady supply of high-quality products or materials at the best possible cost, while also building and maintaining strong...

  • Credit Lending Propositions Manager

    4 weeks ago

    Rosebank, South Africa Isilumko Staffing Full time

    Credit Lending Propositions Management. Business strategy for Financial Services. Product Management. Research and Development, Risk and Pricing, Go to Market, Reporting. Degree - Business or Commerce Min 8-10 years End to End Lifecycle Management in Credit and Lending. Risk and Compliance, Income Statement, Financial Management

  • Branch Manager

    7 days ago

    Rosebank, South Africa Mirna Butler Recruitment Full time

    My client situated near Rosebank is recruiting for a Branch Manager in the stationary/ book industry to lead their team! Minimum requirements: - Matric - Post school qualification in Retail / Business Management will be an advantage - Approximately two years work experience in a similar position is a prerequisite - Computer proficiency - Code B drivers’...

  • Retail Shift Manager

    4 days ago

    Rosebank, South Africa Matched Recruitment Full time

    My client operates a very busy, fast-paced and upmarket retail store in FMCG. They are currently looking for 1 x Night Shift Manager and 1 x Day Shift Manager to join their successful team in managing their store. Previous experience in FMCG in a retail or forecourt a must and you should have the ability to lead a big floor team to ensure the success of...

  • Senior Digital Account Manager

    4 weeks ago

    Rosebank, South Africa Havas Johannesburg Full time

    **Job Summary**: As a Senior Digital Account Manager at Havas, your role involves overseeing the relationship between the agency and its clients, ensuring that their needs are met and their expectations exceeded, overseeing the quality of media plans and project managing output from the team overall to ensure timely delivery and quality assurance. You will...