Night Auditor

Hotel: voco, The Bank, Rosebank

voco, The Bank, is not just a hotel; it's an experience crafted with care and delivered with passion. Managed by Valor Hospitality Partners, we are dedicated to providing exceptional service and creating memorable moments for our guests.

Are you a night owl with a passion for hospitality and meticulous attention to detail? We're seeking a dedicated and experienced Night Auditor to join our team and ensure the smooth operation of our front office department during the nighttime hours. As a Night Auditor, you'll oversee the night audit function, respond to guest requests, and ensure accurate financial transactions. Your primary responsibility will be to guarantee exceptional service for our guests, maintaining our high standards throughout the night.

**Key Performance Indicators**:

- **Customer Related**: Measure guest satisfaction levels and feedback metrics.
- **People Related**: Provide orientation to new team members and support colleagues effectively.
- **Process Related**: Adhere to policies and standards governing night audit activities.
- **Finance Related**: Monitor cash and credit card variances, manage daily financial tasks, and identify upsell opportunities.

**Roles and Responsibilities**:

- **Customer Specific Responsibilities**: Deliver world-class service to guests while ensuring their safety and security.
- **People Specific Responsibilities**: Support new team members, participate in continuous development, and promote positive employee engagement.
- **Quality Specific Responsibilities**: Ensure adherence to quality standards, identify improvement opportunities, and maintain accurate night audit records.
- **Finance Specific Responsibilities**: Manage financial processes, report variances, and identify revenue opportunities.
- **Facilities**: Assist in maintaining hospitality spaces and facilities.
- **Legal and Compliance Specific Responsibilities**: Ensure compliance with privacy, safety, and security measures.

**Key Competencies**:

- Process Excellence and Service Delivery
- Sustainable Quality and Attention to Detail
- Innovation for Results
- Initiative and Change Agent
- Teamwork, Cross-Organizational Collaboration, and Building High-Performance Teams
- Managing Uncertainty (Ambiguity) and Adaptability

**Person Specifications**:

- **Thinking Ability**: Anticipate guest needs, solve administrative and accounting problems, and recognize safety concerns.
- **Academic Qualifications and Background**: Significant experience in front office service, preferably in night audit.
- **Languages**: Proficiency in English required, additional languages preferred.
- **Work Experience**: Minimum 2 years in luxury 5-star hotel front office operations, preferably in night audit.
- **Job Technical Skills**: Proficiency in upsell/cross-sell strategies, property management software, financial practices, and Microsoft Office.
- **OPERA EXPERIENCE ESSENTIAL.**:

- **Personal Qualities**: High confidentiality, commitment to exceptional service, sense of urgency, collaboration, integrity, and independence.
- **Physical Abilities**: High endurance, sensitivity to sensory signals.

voco, The Bank, and Valor Hospitality Partners are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.