IT Call Center Support Agent

2 weeks ago


Rosebank, South Africa HRnMORE Full time

Provide excellent service to customers and meet expectations based on agreed processes
Manage all incidents, maintain resolution times as specified in the company service level agreement
Own customer issues through to resolution and to recognize when to escalate
Provide reports as and when required.
Ensure all service calls are closed on time
Assist the Service Desk Manager with ad-hoc projects and tasks from time to time.
Keep job cards updated with clear informative written English, without the use of jargon.
Establish/ Maintain contact with onsite technicians to assist with anything required.
Constructively participate as a member of the wider team
Ensure protection of the company’s interests always and in all circumstances
Take all practicable steps to ensure personal safety and the safety of others.
Demonstrate professional skill and a high standard of fairness and integrity
Record, analyse and classify customer concerns
Creating, resolving and reassigning tickets.

**Applicants should meet the following Requirements**:
Grade 12/ NQF4
N+/A+ would be HIGHLY advantageous
Previous telecommunications, PABX and or VoIP experience HIGHLY advantageous
Previous Experience, certificate, diploma or a degree in Information Technology
At least 1 years previous experience in a call center/ Service desk environment.

**Competencies**:
Excellent written and verbal communication skills
Information technology system support skills
Excellent Microsoft Office skills
Networking skills
Professional approach
Commitment to customer service
Able to work under high pressure


  • Call Centre Agent

    6 days ago


    Rosebank, South Africa Blue Mercury Financial Services Full time

    Blue Mercury is the only outsourced call center for dial direct in South Africa, Dial direct is the only insurer who pays daily cashback to clients and gives you 75% of your premium back. No Insurer has any benefits close to this Its an exciting opportunity for any manager as you will be the only person in South Africa with this opportunity, you are allowed...


  • Rosebank, South Africa Evamattics Group Full time

    Great opportunity for a an experienced manager at XACT (a subsidiary of Evamattics Group) Are you a dynamic and results-driven individual with a proven track record in sales management? Do you possess excellent leadership skills and have a passion for building and motivating teams? If so, XACT has an exciting opportunity for you. Fuel your passion for sales...


  • Rosebank, South Africa Afrizan Full time

    Calling Graduates who have completed their qualification in the last 2 years!!! Our Banking client is looking for Graduates with no working experience to join their dynamic team. - Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups - Capability to produce content on time, with attention to...

  • Service Desk Agent

    4 weeks ago


    Rosebank, South Africa Blue Ocean IT Services Full time

    **Purpose**: - To ensure effective and efficient Service Desk services, 1st level support are delivered to the customer. **Main Responsibilities**: - First point of contact for customers end-users during the scheduled shift period - Provide 1st level IT support telephonically and/or via remote take over - Adhere to the KPIs and SLAs agreed with the...

  • Quality Assessor

    2 weeks ago


    Rosebank, South Africa CARTRACK (PTY) LTD Full time

    A skilled/experienced Quality assessor in a Call Centre sales environment to fill a quality quality assurance role within the QA department - The assessor must have the knowledge and skills in sales objection handling and selling techniques within a Call Centre environment. - The quality assessor will be required to listen to sales/non-sales calls withing...


  • Rosebank, South Africa RJPersonnel Full time

    2years Ensure that customer waiting areas are maintained in the highest standards as per appearance, accessibility and demarcation. Ensure implementation of civic services policies, strategies and plans. Collate statistical information on service standards. Provide expert advice and guidance to clients on services operational issues and matters. Ensure...

  • B2b Sales Agent

    7 days ago


    Rosebank, South Africa Cartrack Full time

    **Listing reference**: cartr_000405**Listing status**: Online- **Position summary** **Industry**:Automotive Sector **Job category**:Call Centre and Telesales **Location**:Rosebank **Contract**:Permanent **EE position**:No **Introduction** - A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being...

  • Led Screen Technician

    4 weeks ago


    Rosebank, South Africa Adtec Full time

    **Job Description -** I.T. Technical Assistant Description The PC Technician’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem...


  • Rosebank, South Africa Cool Ideas Service Provider Full time

    **Cool Ideas, leading ISP in Ros**ebank Johannesburg requires an IT Customer Service Analyst to join our team**: **Job Functions**: - Logging of incoming tickets - Handle first line troubleshooting - Customer service calls (All departments) - Provide technical support - Escalations of queries - Willing to perform shift work - Provide follow up...

  • Retail Centre Manager

    4 weeks ago


    Rosebank, South Africa Ability Recruitment Full time

    **The centre manager will assume overall responsibility for the management of the centre**, and be responsible to ensure that it provides a commercial return on investment, This will include: - **Financial responsibility**: with the assistance of the accounting team -- preparation of budgets, getting that approved by senior manager / shareholders - final...

  • Collections Officer

    7 days ago


    Rosebank, South Africa 3Sixty Life Limited Full time

    3Sixty Life Limited has been underwriting life and assistance policies for groups and individuals since 1993. We are a registered life insurance business that offers a wide range of life and related products to groups and individuals**.** Under Management of the HOD, the Premium Collections Officer (debit Order), will have the following responsibilities...


  • Rosebank, South Africa PPC Recruitment Full time

    **Job Advert Summary**: The Administrator HR is responsible for providing support for all HR activities such as Talent Management, Performance Management, Change Management, Learning & Development, Rewards and Benefits, General HR in line with relevant labour legislation, internal policies, and procedures and general administration. This role will be the...

  • IT Graduate

    4 weeks ago


    Rosebank, South Africa Jenrec Full time

    Do you want to be part of a master brain team who builds technology to build better business? Bringing together smart people, trusted technology, and years of experience for fast delivery and solutions that work. This software house provides solutions locally and abroad and they have extensive experience in retail and wholesale financial services and asset...

  • Site Supervisor

    4 weeks ago


    Rosebank, South Africa Neptune Accounting Full time

    **SITE SUPERVISOR / SOLAR TECHNICIAN** Our client is sourcing a Site Supervisor to oversee the development of a variety of renewable energy projects. This role is an exciting opportunity for an individual who wants to be part of a growing organisation and contribute towards process efficiency. The position requires an individual who is driven, dynamic and...