1st Line Support Agent

A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician.Requirements: Troubleshoot technical issues relating to Data, VOIP, Firewalling Create and manage support tickets to ensure matters are attended to promptly Guide clients through troubleshooting steps using remote...

A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician. **Requirements**: - Troubleshoot technical issues relating to Data, VOIP, Firewalling - Create and manage support tickets to ensure matters are attended to promptly - Guide clients through troubleshooting steps...

A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB. Shift...

A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB. Shift based...

A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB.Shift based...

A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB.Shift...

The role will involve providing technical assistance and support relating to computer systems, hardware, or software, responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Duties will include but not be limited to: - Providing 1st line support - Desktop & peripheral support - User support...

Role Description This role has been created to support the delivery of risk event reporting and ensure that any event is timely and accurately with appropriate actions to mitigate future risk. The 1st Line l Risk Analyst will also support the 1st Line Risk Senior Analyst as well as the 1st Line Risk Manager as required. Specific Role Responsibilities -...

DescriptionThis position is designed to support the delivery of risk event reporting, ensuring that events are reported in a timely and accurate manner with actions to prevent future risks effectively.The 1st Line Risk Analyst will assist the 1st Line Risk Senior Analyst and the 1st Line Risk Manager when needed.Role ResponsibilitiesProvide quality and...

Our client in the Telecommunications industry is looking a standby agent to join their team. - Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups - A well-organized team player with the ability to perform various tasks, act individually, and think creatively **You need to have**: - Completed...

**Responsibilities**: **1stLine Support** - Software support and installations. - Troubleshoot hardware and software issues, diagnose problems, and provide timely solutions or workarounds. - Printer setup. - Credential Management (password automated reset sent to phone) and BitLocker recovery key. - High Priority call transfers. - Document all issues,...

Responsibilities:1stLine Support Software support and installations. Troubleshoot hardware and software issues, diagnose problems, and provide timely solutions or workarounds. Printer setup. Credential Management (password automated reset sent to phone) and BitLocker recovery key. High Priority call transfers. Document all issues, resolutions, and...

The role of Second Line Technical Support involves handling complex technical issues and inquiries from customers that demand extensive knowledge and expertise. This position works closely with first line support and technical teams to deliver effective solutions, ensuring customer satisfaction and the smooth operation of products and services.Key...

**IT First Line Support** **Salary plus Benefits** **Johannesburg** **Job Purpose** The role of First Line Support is to correctly handle customer, colleague, and supplier support queries at the first point of contact. **QUALIFICATIONS & EXPERIENCE** - MS SQL Server (SQL queries, handling, writing) - Azure - Active DirectoryPrevious experience in 1st...

The Second Line Technical Support role is responsible for addressing complex technical issues and inquiries from customers/clients that require in-depth knowledge and expertise. This role collaborates closely with first line support and technical teams to provide effective resolutions, ensuring customer satisfaction and the proper functioning of...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills.KEY PERFORMANCE AREAS WILL BE: Providing first line systems support to head office and...

**_ Duties and Responsibilities:_** **The Support role**: - Diagnose and troubleshoot issues related to the software, hardware and network connectivity. - Provide step-by-step guidance to customers to resolve problems efficiently. - Escalate complex issues to appropriate teams for further investigation and resolution - Document all customer interactions and...

IT First Line SupportSalary plus BenefitsJohannesburgJob PurposeThe role of First Line Support is to correctly handle customer, colleague, and supplier support queries at the first point of contact.QUALIFICATIONS & EXPERIENCE MS SQL Server (SQL queries, handling, writing) Azure Active DirectoryPrevious experience in 1st Line support role Understanding of...

Location: Randburg, Gauteng **Job Description**: The role of First Line Support is to correctly handle customer, colleague, and supplier support queries at the first point of contact **Requirements**: - Previous experience in 1st Line support role - Must be able to read and write SQL(non-negotiable) - Understanding of Enterprise anti-virus suites -...

Centurion, Johannesburg - Information Technology **Junior 1** **st** **Line IT Support Technician (JB3237)** **Centurion, Johannesburg** R15 000 per month **Duration**: Permanent **Overview** **Minimum Requirements**: Bachelor's degree in information technology, computer science, or a related field (or equivalent experience). Proven experience in a...