1st Line Support Agent

A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB. Shift...

Role Description This role has been created to support the delivery of risk event reporting and ensure that any event is timely and accurately with appropriate actions to mitigate future risk. The 1st Line l Risk Analyst will also support the 1st Line Risk Senior Analyst as well as the 1st Line Risk Manager as required. Specific Role Responsibilities -...

Role Description Summary of Focus - Manage a team to successfully deliver 1st Line Risk Services for FNZ SA including Risk Event Management, Financial Crime, Risk Identification and Management and Audit engagement / management. - The maintenance and development of our robust controls framework that limits breaches across FNZ SA. - Work with FNZ senior...

Role Description Summary of Focus - Manage a team to successfully deliver 1st Line Risk Services for FNZ SA including Risk Event Management, Financial Crime, Risk Identification and Management and Audit engagement / management. - The maintenance and development of our robust controls framework that limits breaches across FNZ SA. - Work with FNZ senior...

Our IT OPS Support Team is expanding, and we are excited to announce a new opportunity for 1st Line IT OPS Support Engineers. This role reports to the ITOPS Support Lead and involves supporting business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software. This role offers exposure to a...

Our IT OPS Support Team is expanding, and we are excited to announce a new opportunity for 1st Line IT OPS Support Engineers. This role reports to the ITOPS Support Lead and involves supporting business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software. This role offers exposure to a...

Our IT OPS Support Team is expanding, and we are excited to announce a new opportunity for 1st Line IT OPS Support Engineers. This role reports to the ITOPS Support Lead and involves supporting business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software. This role offers exposure to a...

IT Service Desk Technician (Helpdesk 1st Line Support) Job Purpose Service Desk Technician providing first-line support to Client Sites using Remote Tools. Duties and Responsibilities - Validate newly created tickets from all sources using Validation Matrixes. - Validate customer details (contact customer if required). - Validate first pass assessment of...

Role Description Specific Role Responsibilities- Drive the use of the Firm’s designated risk system as the sole repository for Risk Event Information.- Ensure key person dependency is identified and remediated swiftly.- Support the first line of defence with any risk related queries extending through business continuity, RCSA, Control Testing, Operational...

**_ Duties and Responsibilities:_** **The Support role**: - Diagnose and troubleshoot issues related to the software, hardware and network connectivity. - Provide step-by-step guidance to customers to resolve problems efficiently. - Escalate complex issues to appropriate teams for further investigation and resolution - Document all customer interactions and...

JOB PROFILE: Job Title: Customer Service Support Agent Organization: Zoom Online Department: Customer Service Reporting Structure: Call Centre Manager Salary: R30 000.00 pm Benefits: N/A Location: South Africa – Remote Job Type: Permanent Working Hours: Mountain Standard Time (GMT-7) Company Values: About Us: Zoom Online is an emerging internet...

Key purpose of the role This role is to address all day to day IT related issues and manage IT support by 3rd party service providers. Key outputs/accountability Provide 2nd line technical support queries professionally and efficiently, maintaining a high degree of employee service. Assist with 1st line technical support queries for when the workload when...

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer,...

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer,...

Requirements: Very good communication skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally within an ISP Professional with a calm manner, even under pressure Hands-on experience with network equipment, ideally with vendors such as Cisco and Juniper Good understanding of networking concepts, protocols and...

Operates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to) MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical...

Operates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to) MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical...

At Paymentology, we're looking for a skilled Customer Support Agent to join our Johannesburg team. As a key member of our support team, you'll provide high-level customer support to our clients across the globe.Your primary objective will be to ensure customer satisfaction by answering calls and resolving technical queries in a timely manner.To achieve this,...

**Reference** - PE001385/DW**Sector** - Information Technology**Location** - Gauteng, JHB - Northern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Purpose of the Position**: - The agent in this role is responsible for attending to any/ all client queries and faults which involve internet connectivity and VoIP services...

Job Title: 1st Line IT OPS Support EngineerAt Deka Minas Pty Ltd, we are seeking a highly skilled and experienced 1st Line IT OPS Support Engineer to join our team. As a key member of our IT OPS Support Team, you will be responsible for providing technical support to our business end users, maintaining desktop operating systems, and performing general...