1st Line Support Agent

A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB. Shift...

Role Description This role has been created to support the delivery of risk event reporting and ensure that any event is timely and accurately with appropriate actions to mitigate future risk. The 1st Line l Risk Analyst will also support the 1st Line Risk Senior Analyst as well as the 1st Line Risk Manager as required. Specific Role Responsibilities -...

Role Description Summary of Focus - Manage a team to successfully deliver 1st Line Risk Services for FNZ SA including Risk Event Management, Financial Crime, Risk Identification and Management and Audit engagement / management. - The maintenance and development of our robust controls framework that limits breaches across FNZ SA. - Work with FNZ senior...

Role Description Summary of Focus - Manage a team to successfully deliver 1st Line Risk Services for FNZ SA including Risk Event Management, Financial Crime, Risk Identification and Management and Audit engagement / management. - The maintenance and development of our robust controls framework that limits breaches across FNZ SA. - Work with FNZ senior...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

We’re looking for someone to basically be the first line support. They’ll need roughly the below: Have good English skills (both written and spoken). Technical troubleshooting skills. Be fairly computer literate, with some additional technical skills. Eg - to resolve some calls coming through to the font desk may require them to do some checks /...

**IT First Line Support** **Salary plus Benefits** **Johannesburg** **Job Purpose** The role of First Line Support is to correctly handle customer, colleague, and supplier support queries at the first point of contact. **QUALIFICATIONS & EXPERIENCE** - MS SQL Server (SQL queries, handling, writing) - Azure - Active DirectoryPrevious experience in 1st...

**_ Duties and Responsibilities:_** **The Support role**: - Diagnose and troubleshoot issues related to the software, hardware and network connectivity. - Provide step-by-step guidance to customers to resolve problems efficiently. - Escalate complex issues to appropriate teams for further investigation and resolution - Document all customer interactions and...

Role Description Specific Role Responsibilities- Drive the use of the Firm’s designated risk system as the sole repository for Risk Event Information.- Ensure key person dependency is identified and remediated swiftly.- Support the first line of defence with any risk related queries extending through business continuity, RCSA, Control Testing, Operational...

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer,...

**IT Helpdesk Agent** **Introduction**: As an IT Helpdesk Agent, you are responsible for answering calls in the support queue as well as providing remote assistance to customers. This will be in the form of telephonic assistance or via remote assistance tools. In this role, you will provide a variety of IT support services which will include but not limited...

**Job Duties/Responsibilities will include**: Install relevant software and configure access for people to do their jobs. Maintain and configure hardware to ensure minimum downtime. Make sure the group’s websites are up and running and updates are loaded when required. Safeguard connections through monitoring and maintenance of networks. Running the...

**Job Responsibilities and Duties** - Provide first line support to business users - Integrate with the technical team & functional team for all matters related to CoJ Business - Client engagement to assist with day-to-day issues, documenting business requirements. - SAP Process assistance and user management. - Data Analysis - Troubleshoot any problems...

**Job Responsibilities and Duties** - Provide first line support to business users - Integrate with the technical team & functional team for all matters related to CoJ Business - Client engagement to assist with day-to-day issues, documenting business requirements. - SAP Process assistance and user management. - Data Analysis - Troubleshoot any problems...

Operates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to) MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical...

Operates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to) MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical...

**Job Purpose** To give operational IT support across all regional offices and head office that will include all internal onsite/remote service desk issues, desktop support, first line support, coordination and escalation to the core infrastructure, security and networking teams. **Responsibilities**: - IT ServiceDesk administration - Service Desk...

**Reference** - PE001385/DW**Sector** - Information Technology**Location** - Gauteng, JHB - Northern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Purpose of the Position**: - The agent in this role is responsible for attending to any/ all client queries and faults which involve internet connectivity and VoIP services...

Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

**Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and...