1st and 2nd Line Support Technician and Fibre

2 weeks ago


Johannesburg, Gauteng, South Africa Global Platinum Solutions Full time

A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng.

The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB.

Shift based work

Duties & Responsibilities

  • Allocating Support Calls on Internal system
  • Assisting Customers with 1st and 2nd Line Support Issues
  • Assisting Installers with Installations (Remote Support)
  • Escalating Calls to 3rd Line Support or Vendor
  • Data Usage Reports
  • Maintain and update call logging procedures
  • Drafting fibre surveys and asbuilts
Desired Experience & Qualification

  • Experience:
  • Proven work experience as a First/Second Line Support Technician or Helpdesk Support Technician
  • Minimum 1 year working experience in similar role.
  • Must have a knowledge of networking and wireless technologies
  • Handson experience with MS Office Suite
  • Certification in A+ N+ or relevant field (advantageous)
  • Key Attributes Required:
  • Excellent verbal and written communication skills
  • Excellent organizational and multitasking skills
  • A positive attitude and strong work ethic
  • Customer Service orientated
  • Professional
  • A team player with high level dedication
  • Ability to work under strict deadlines
  • Layer 1 and 2 Experience
  • Fibre Planning Experience required

Job Types:
Full-time, Permanent

Salary:
R5, R10,000.00 per month

Education:

  • High School (matric) (required)

Experience:

  • Fibre: 1 year (preferred)
  • Technical support: 1 year (preferred)

Job Types:
Part-time, Full-time

Salary:
R5, R10,000.00 per month

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Own Car and Drivers License

Education:

  • High School (matric) (required)

Experience:

Fibre Planning: 1 year (required)

  • 1st and 2nd
Line Support: 1 year (required)
Technical Support: 1 year (required)

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