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1st Line Support Agent

3 months ago

Johannesburg, Gauteng, South Africa Edge Executive Search Full time

A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician.


Requirements:

  • Troubleshoot technical issues relating to Data, VOIP, Firewalling
  • Create and manage support tickets to ensure matters are attended to promptly
  • Guide clients through troubleshooting steps using remote desktop tools
  • Escalation of ISP issues to Technicians and Management
  • Take proactive measures to monitor client systems, networks and services for performance issues
  • Provide training and guidance to clients
  • Adherence to SLAs and contract
  • Strong communication, wellspoken, professional


 Solid ISP
  • VOIP, Data, and Firewall experience
  • Great telephone etiquette

For more information please contact:
**Kimberley Craig